About the Role

This is more than a traditional BDM role — it's your opportunity to drive meaningful growth while making a real difference in people’s lives. As our Customer Development Manager you will take ownership of the Sunshine Coast region, building strong community connections and driving new home care customers through a highly proactive, relationship-led approach. This is an autonomous, field‑based role where you will be out in the community — not behind a desk — developing referral networks, representing IRT at events, and building brand awareness.

You will have full ownership of the customer pipeline, from lead generation through to conversion, working closely with marketing and operational teams to deliver targeted initiatives that drive sustainable growth. From generating leads to guiding families through important care decisions, you will play a key role in helping people access the support they need to live independently while delivering an exceptional customer experience at every stage.

We expect you to thrive on autonomy, enjoy being visible in the market, and be motivated by both commercial success and genuine impact. This position is a two‑year maximum term contract.

To Be Successful You Will Have

- Proven experience in business development, sales or growth‑focused roles, ideally within home care, aged care or community services.
- A strong understanding of the aged care system, particularly Support at Home,



or the ability to quickly build this knowledge.
- A natural ability to build trust and influence with a wide range of stakeholders — from referrers to families.
- Confidence working autonomously, managing your own pipeline and driving outcomes in your region.
- A proactive, get out there and make it happen mindset with a passion for community engagement.
- Strong communication and presentation skills, with the ability to represent IRT at events and in the local market.
- Commercial acumen, with the ability to identify opportunities and respond to market insights.
- A genuine commitment to delivering an exceptional customer experience.
- A current driver’s licence and willingness to travel within the Sunshine Coast region.

Highly regarded (desired)

- Tertiary qualifications in Business, Case Management or a related discipline.
- Experience within the aged care and/or home care would be preferred.

Advantages for You

- Competitive pay and more cash in your pocket with not‑for‑profit salary packaging.
- Flexible working conditions.
- Birthday leave.
- Professional and career development opportunities.
- Multiple career pathways.
- Discounted gym memberships.
- Free counselling via Employee Assistance Program and staff wellness program.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.

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📌 Customer Development Manager - Sunshine Coast
🏢 Irt Group
📍 Sunshine