Experienced Warranty Clerk

Bendigo Truck Centre | Bendigo, VIC

Join an established truck dealership in a key administrative role

Bendigo Truck Centre is seeking an experienced Warranty Clerk to take ownership of warranty administration across our busy truck dealership. This is an important role requiring accuracy, persistence and a strong understanding of dealership warranty processes. You will work closely with our Service Department, technicians and manufacturers to ensure warranty claims are prepared correctly, submitted promptly and followed through to payment.

We are looking for someone who understands that successful warranty administration is not simply data entry. It requires attention to detail, sound judgement, strong follow-up and the confidence to challenge incomplete information before a claim is submitted.

The Role

Your responsibilities will include:

- Preparing, submitting and managing manufacturer warranty claims
- Reviewing job cards, technician reports, parts usage and supporting documentation
- Ensuring all claims comply with manufacturer policies and submission deadlines
- Liaising directly with manufacturers regarding claim approvals, rejections and additional information
- Monitoring outstanding claims and following them through to final payment
- Managing rejected, returned and amended claims
- Identifying missed warranty recovery opportunities
- Maintaining accurate warranty records and documentation
- Assisting with workshop administration and repair order processing
- Communicating with customers when warranty updates or additional information are required
- Working closely with Service Advisors, technicians, Parts and management
- Supporting warranty audits and maintaining strong compliance standards





About You

To be successful, you will have:
- Previous experience as a Warranty Clerk or Warranty Administrator within an automotive, truck, machinery or equipment dealership
- A sound understanding of manufacturer warranty claim processes
- Strong attention to detail and a high level of accuracy
- The ability to interpret job cards, technician reports and supporting repair documentation
- Excellent organisational and time-management skills
- The ability to manage multiple claims and competing deadlines
- Strong written and verbal communication skills
- Confidence liaising with manufacturers, customers and internal departments
- A proactive approach to following up outstanding claims
- Good computer and dealership management system skills
- A professional, accountable and process-driven work ethic

Experience within a truck or heavy-vehicle dealership will be highly regarded.

What We Offer

- A stable, full-time position with an established regional truck dealership
- A competitive salary based on your experience
- A professional and supportive working environment
- Direct access to dealership management
- Ongoing manufacturer training and development
- The chance to take genuine ownership of the warranty function
- Long-term career stability within a growing business

This role will suit an experienced warranty professional who takes pride in accuracy, compliance and recovering every legitimate warranty dollar owed to the dealership and its customers. If you have the required experience and are ready to take responsibility for a critical dealership function, we want to hear from you.

Apply through SEEK with your résumé and a brief cover letter outlining your warranty administration experience.

📌 Warranty Administrator (Bendigo)
🏢 Bendigo Truck Centre
📍 Bendigo