Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.

With approximately 50,000 employees in more than 70 countries across all 7 continents our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

About the role

Amentum is currently seeking a motivated Customer Service Representative to join the team in Alice Springs. As a Member of the Support Services Centre reporting into the Customer Service Team Lead responsibilities include managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs.

Responsibilities include:

- Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments
- Work Order administration management including close outs and scanning.
- Site office and accommodation room reservations and allocations.
- Manage Engine customer requests including work order requests and conference room bookings.
- Customer enquiries from walk ins, phone calls and emails.
- SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M; and other department operations.
- General reporting as required.
- Manage portal content and uploads for SSC department.
- Ensure compliance with all site environmental health and safety requirements.
- Any other reasonable duties as requested.

About You

- Diploma/Degree in Business Admin or equivalent (desirable)
- 2-3 years' experience in a similar role




- Strong administrative and computer literacy skills with the ability to prioritise
- Experience with SAP (highly regarded)
- High level of initiative, problem solving skills
- Able to work autonomously or in a team promoting a positive team setting
- Demonstrated communication and interpersonal skills
- Experience writing and developing policies and procedures
- Valid drivers licence
- Willingness to perform medical including drug and alcohol checks, criminal history and background checks

What We Offer

- Free access to 24-hour gym
- EAP Services - which includes free confidential counselling, wellbeing services.
- Salary sacrifice including rent, novated leasing
- Corporate Discount Programs & Novated Leasing - Utilize a range of discount programs (health insurance, travel).

Relocating to Alice Springs offers a lifestyle that’s hard to match:

- Short commutes and a calmer pace of life
- A strong, welcoming community culture
- Access to incredible national parks, hiking trails, and outdoor adventure
- A setting that allows you to focus on your career while still enjoying your downtime

Security Statement

It is a condition of employment that employees meet eligibility to obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. US candidates will require a TS/SCI with Poly, Australian candidates must be eligible for NV1 clearance as a minimum.

Our culture is one of inclusivity, where everyone is valued, and all voices are heard. We actively seek to create a workplace where employee engagement thrives, and where every individual feels empowered to contribute their unique talents to our shared mission.

Amentum reserves the right to appoint a candidate prior to the closing date.

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📌 Customer Service Representative (Alice Springs)
🏢 Amentum
📍 Alice Springs