Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the workplace. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long‑term net zero emissions by 2030.

Corporate sustainability is embedded in our triple‑bottom‑line, focusing on people, the planet, and our purpose. Our offices are designed with eco‑friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy‑efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Job Description

Years of Experience

8+Years

Key Responsibilities

ServiceNow Platform Development

- Design and develop ServiceNow applications, catalog items, workflows and portal capabilities.
- Build and maintain Service Portal, Employee Center, Service Catalog, ITSM and custom applications.
- Develop reusable platform components and standards.
- Deliver secure,



scalable and supportable solutions.

Front‑End & User Experience

- Design intuitive self‑service experiences.
- Create up-to-date portal interfaces and service request journeys.
- Improve usability and adoption through thoughtful UX design.
- Build responsive forms, widgets and guided experiences.
- Design and implement integrations between ServiceNow and REST APIs, CyberArk, Jira, CMDB, SharePoint, identity systems and automation platforms.
- Build orchestration workflows and event‑driven integrations.
- Develop API standards and integration patterns.
- Create scalable automation solutions that reduce manual effort.
- Produce high‑level and detailed solution designs.
- Ensure solutions align with enterprise architecture.
- Define reusable automation and workflow patterns.
- Provide architectural guidance to development teams.

Stakeholder Engagement & Communication

- Facilitate workshops and requirements gathering sessions.
- Translate business requirements into technical solutions.
- Communicate effectively with architects, engineers, product owners and business stakeholders.
- Present designs, roadmaps and solution options to leadership.

Essential Technical Skills

- ServiceNow
- Employee Center
- Flow Designer
- Business Rules

Development

Integration

- Event-driven architectures
- Enterprise integration patterns
- Authentication and authorisation models
- Enterprise architecture concepts
- Workflow orchestration
- Service management architecture
- Security architecture fundamentals
- API governance and standards

Preferred Experience:

- Security Engineering or Cyber Security environments
- Service catalogue and engagement portal development
- Workflow automation platforms
- Jira integrations
- Identity and access management solutions

#J-18808-Ljbffr

📌 Senior ServiceNow Solution Developer / Integration Architect (Melbourne)
🏢 Tata Consultancy Services
📍 Melbourne