LOYALTY IS BOOMING. COME BUILD IT WITH US.

Senior Consultant, Loyalty

Melbourne ideal. Sydney option. Hybrid. Full-time.

You already know consulting, this role gives you an opportunity to develop a deeper expertise.

You've built your craft at a Big Four firm or a top-tier consultancy. The frameworks, the client rigour, delivering quality strategic advice.

This is a chance to join a boutique firm and get the benefits from a direct line to the decision makers. You will work on projects with the leadership and business Founders, learning from the best in our industry.

Ellipsis are The Loyalty Experts®. A specialist consultancy on a mission to become the best loyalty business in the world and we're growing fast enough to be adding a Senior Consultant to our team.

You don't need to know loyalty yet. You need to be exceptional at consulting. Loyalty is one of the fastest-growing categories in customer strategy. The Australian market alone is worth over $6 billion and growing at 13% a year and we'll back you to build genuine specialist depth in it learning from senior people who've spent their careers building unmatched expertise.

What's in it for you

- Proximity to leadership with little hierarchy. Direct access to our Founders, Partners and senior leadership.
- Directly working on blue-chip clients. We work with leading brands across retail, banking, insurance and travel.
- Real ownership. You'll run workstreams end-to-end.
- A growth category. Loyalty is booming and under-resourced with senior talent get in now and become one of the deepest specialists in the market.
- Flexible hybrid working, an above-market annual leave entitlement, and personal technology and professional development budgets.
- Thought leadership on tap.



Learn from Founders who are shaping the category from the Australian Loyalty Association's Loyalty Economics masterclass to a growing library of enviable proprietary IP.

What you'll do

- Own specific workstreams end-to-end on complex client engagements. From strategic development through to final recommendations, engaging stakeholders at all levels through interviews, workshops, meetings and presentations.
- Conduct market, competitor and customer research alongside qualitative and quantitative analysis and deep data analytics to surface insights and inform loyalty strategy.
- Build financial models and business cases that quantify the commercial value of loyalty programme design, partnerships and initiatives.
- Produce client deliverables to Ellipsis standards, applying data visualisation and storytelling to bring insights and recommendations to life.
- Apply structured problem-solving techniques (First Principles Thinking, Hypothesis-Based Problem Solving, Pyramid Principle) to turn complex briefs into clear, fact-based outputs, leveraging AI tools to improve productivity without compromising quality.
- Manage multiple client engagements simultaneously, ensuring on‑time, in‑scope delivery and proactively escalating risks.
- Contribute to business development: nurturing client relationships, supporting proposals, delivering thought leadership and supporting Ellipsis marketing activities.
- Stay current on global loyalty markets, programme mechanics, innovations and best practices,



contributing to Ellipsis IP and internal knowledge.

Who you are

- 5+ years in management consulting, loyalty, CRM or customer strategy at a senior or equivalent level.
- Demonstrated experience leading workstreams on complex consulting engagements with direct client stakeholder management.
- Strong working knowledge of loyalty programme mechanics, economics and customer engagement principles.
- Advanced proficiency in data analysis, interpretation and visualisation, with strong financial modelling and business case development skills.
- Experienced with structured problem‑solving frameworks and comfortable translating ambiguous briefs into clear analysis and outputs.
- Proficient in AI productivity tools and Microsoft Office (PowerPoint, Excel, Word).
- Proactive, accurate and accountable You anticipate what's needed, manage competing priorities under pressure, and hold yourself to a high standard.
- Genuine interest in loyalty and customer strategy, with a commercially minded approach that combines numeracy with strong business acumen.
- Collaborative and growth‑minded. You actively seek feedback, share knowledge and thrive in a small, high‑performing team.

What we offer

- Flexible hybrid working.
- Above‑market annual leave entitlement.
- Based in The Commons, Melbourne and Sydney giving perks of networking, cool spaces, free breakfast, events, lunches and drinks, ability to work across multiple sites
- Personal technology and professional development budgets.
- Direct exposure to complex, high‑profile client work and senior leadership from day one.

We are a collaborative team of specialists who take commercial rigour seriously and we're looking for someone who does too.

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📌 Senior Consultant - Melbourne or Sydney
🏢 Ellipsis
📍 Melbourne