- Microsoft Dynamics 365 (CRM / CE modules)
- Entities, workflows, business rules, forms, dashboards
Familiarity with
- Power Platform (Power Apps, Power Automate)
- Web Services / APIs (REST, OData)
Support & Process Skills
Robust understanding of:
Experience with ticketing tools like
- ServiceNow, Jira, or similar
Leadership & Soft Skills
- Proven team leadership experience
- Excellent communication and stakeholder management
- Strong analytical and problem-solving skills
- Ability to handle high-pressure situations and escalations