OrionVM is a global cloud infrastructure company, founded in Australia back in 2010 and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean interface, affordable rates, unique channel features, powering thousands of big and small businesses around the world.
The Role
This is a versatile role with focus on providing level 2 technical support to our customers, answering support calls and emails and troubleshooting technical problems. In addition to customer support, this role will also support various other business functions including technical sales, marketing and product development.
Responsibilities
- Reviewing and communicating with customers requiring assistance and ensuring their support requests are resolved as soon as possible
- Developing documentation, guides and FAQs to minimise future support request
- Develop technical briefs of qualified standard for internal and external customers
- Research, diagnose, troubleshoot and resolve technical issues
- Provide technical training to customers and team members
- Product testing and evaluation for QA
- Growth opportunities through on-the-job learning
- Opportunity to work with
- Thought leaders in the Cloud industry
- Highly experienced solution architects, software developers and other business teams
- Get exposure to variety of systems and technologies
- Competitive pay
- Flexible working options
Qualifications and skills
- Tertiary qualification in Computer Science, Information Technology or another relevant technical field
- At least 1 year of experience working across multiple IT departments
- At least 1 year of experience in a direct customer facing role
- Sound understanding of IT hardware, networking, databases, software design and integrations
- Experience working with various virtualisation technologies
- Critical thinker with a good sense for problem solving and the ability to think laterally
- Ability to communicate complex technical concepts with a variety of stakeholders
- Experienced in documentation and technical writing
- Excellent verbal and written communication
- Engaged team player with the ability to collaborate across multiple time zones and deliver under pressure
The OrionVM Wholesale Cloud is a turnkey platform for virtual compute, storage, networks, and GPUs. Completely rebrand our public cloud, or have it deployed on-site with our MicroPoP technology.
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📌 Support Engineer (New South Wales)
🏢 ORIONVM
📍 New South Wales
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