Join Our Growing Team as a Service Advisor at Melville Toyota!

Are you a natural relationship-builder who thrives on turning a stressful car service into a five-star experience? Melville Toyota is looking for an experienced Service Advisor to join our team. If you love people, know your way around a dealership service department, and want genuine long-term career security with one of Australia’s most trusted brands, we want to hear from you.

What We Offer

- Competitive salary package, depending on experience — with performance-based earning potential
- No Saturday work in Service — enjoy a genuine Monday-to-Friday work-life balance
- Company vehicle and fuel card
- Structured Toyota factory training and clear pathways for career progression
- Team member discounts on Toyota vehicles, parts, and servicing
- Employee Assistance Program (EAP) for you and your family
- Long-term job security with a locally owned, community-focused dealership that’s part of the wider Servco Toyota dealer group.
- The chance to be part of a business that gives back to the local community.

About the Role

As a Service Advisor, you’ll be the friendly, knowledgeable face of our Service Department, the vital link between our customers and our factory-trained technicians. You’ll manage the customer journey from the moment a booking is made through to vehicle hand-back, making sure every guest leaves with confidence in the work we’ve done and a reason to come back.

Hours: Monday to Friday, 7:30am – 5:30pm. No weekend work required.

Your Responsibilities





- Welcome customers and guide them through the service booking and check-in process.
- Listen carefully to customer concerns and accurately record vehicle service requirements.
- Prepare clear, transparent service estimates and communicate realistic completion times.
- Liaise with technicians and the Workshop Controller to track job progress.
- Proactively update customers throughout the service, including obtaining approval for any additional work.
- Ensure a smooth, skilled hand-back and follow up to confirm customer satisfaction.
- Maintain accurate records in our dealership management system.

What We’re Looking For

- Previous experience as a Service Advisor (or similar customer-facing role) in an automotive dealership.
- A current driver’s license.
- Outstanding communication skills and a genuine passion for customer service.
- Strong organizational skills and the ability to manage a busy, fast-paced workshop.
- Confident computer skills; experience with dealership management systems (e.g. Tune DMS) highly regarded
- A calm, professional manner, even when the day gets busy.
- Honesty, integrity, and a team-first attitude.

About Melville Toyota

Our Mission: To be the most aspired to and respected Toyota Dealership in Australia

Our Purpose: To make a positive difference in the lives of all who come into contact with Melville Toyota - creating passionate advocates.

Our Vision: To become the employer of choice and mobility partner for all Western Australians.

Rockingham Toyota is an equal opportunity employer and encourages applications from all backgrounds.

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📌 Service Advisor (Melville)
🏢 Servco Australia
📍 Melville