Our client is a leading ASX-listed Fintech organisation looking to expand their current team due to growth.
We are seeking multiple Customer Support Specialist's to join a Compliance / AML focused support team on an initial 4-month contract. This role will support new customer onboarding, manage AML and compliance related enquiries and help resolve complex service cases and complaints.
- Initial 4-month contract with view to extend
- $350 to $400 per day inclusive of super
- Docklands location
- Hybrid arrangement with 2 days in the office and 3 days WFH
Key responsibilities:
- Manage inbound AML / Compliance support enquiries across phone, email and online channels.
- Support new customers through the onboarding process.
- Resolve customer issues and manage cases from initial enquiry through to completion.
- Monitor support queues and workflows to ensure response targets and service levels are met.
- Keep customers informed throughout complex cases and complaints.
- Work closely with internal support teams and business partners to resolve escalated matters.
- Follow documented complaint handling procedures and provide responsive, empathetic and practical support.
- Guide customers through online help resources, reference guides and job aids.
About you:
- Previous experience in a customer-focused support setting is essential.
- Experience across AML, fraud, financial crime or remediation is desirable but not essential.
- Mandatory experience within highly regulated environments. i.e. banking, insurance, financial services.
- Strong written and verbal communication skills.
- Proven ability to manage competing priorities and consistently meet KPIs.
- Excellent attention to detail, problem-solving and decision-making skills.
- A proactive and flexible approach, with the ability to remain calm under pressure.
- Strong stakeholder engagement and relationship-building skills.
- Full working rights within Australia.
This is an exiting time to join the team with a recently launched product. If you have an interest in Anti-Money Laundering or Fintech this is an exciting role to gain industry relevant experience!