JobImpact

At Certis Security Australia, our mission is to make our world safer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

As a Control Room Operator,you’llbe the eyes and ears of site security—monitoringsystems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.

No two shifts are the same—you’llbe juggling multiple systems and making real-time decisions, all whilemaintaininga calm, professional approach.

Job Location:North Ryde,Sydney

Contract: Permanentfulltime& part timeopportunitiesavailable

Pay Rate:SSIA Level4

Shift Pattern:DayandNightshift available

Key responsibilities:

- Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
- Coordinate incident response, including escalating issues and communicating with on-site teams
- Maintainaccuratelogs, reports, and system records for all security activities
- Manage multiple systems in a fast-paced environment whilemaintainingstrong situational awareness

About You

- Must haveSecurity Licence,Classification 1A(Unarmed Guarding)& 1E (Monitoring Centre Operator)
- Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
- Ability to clear an Australian Police Check
- Strong attention to detail with the ability tomonitormultiple systems at once
- Strong communicationand customer service skills
- Ability to remain calm and professional in busy retail environments
- Good observation skills and confidence to manage and de-escalate incidents





If you have the above criteria,we look forward receiving your application!

Why join Certis

- Work within Australia’smost secure and sensitive environments
- Be part of ahightrust, clearance-based workforce
- Access ongoing training, careerpathwaysand career development
- Operate in a valuesdriven organisation that prioritises integrity and accountability
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
- Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework

Next Steps:

Onceyou’vesubmittedyour application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

Afteryou’vefinished your virtual interview, our hiring managers will review all candidates. Ifyou’resuccessful in progressing to the next stage,we’llbe in touch to let you knowwhat’snext.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

- NSW
- ACT 17501220
- QLD 41315
- WA SA48240
- NT 345
- SA ISL 178143
- TAS 3020

Certis Security Australia Pty Ltd

- NSW
- ACT 17501742
- QLD 3158254
- WA SA 72311
- SA ISL 235794
- VIC Z05 798 61S
- VIC Z05 798 40S
- NT 1093
- TAS

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📌 Control Room Operator (Ryde City Council)
🏢 Certis Group
📍 Ryde City Council