As a Support Engineer, you will provide front‑line application support to our customers using Axiell’s vital records and civil registration solutions. You’ll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‑quality support experience from implementation through day‑to‑day operations.
This role reports to the Customer Support Manager and is ideal for someone early in their career in support who enjoys problem‑solving and customer interaction in a technical environment.
What you’ll do
- Monitor, manage, and resolve customer issues using Jira or Azure DevOps
- Communicate directly with customers to understand and troubleshoot technical problems
- Test fixes and deployments to ensure smooth functionality
- Document cases clearly and manage support queues
- Collaborate with Product Development and QA for issue escalation and resolution
- Contribute to improving support processes and tools
- Provide clear, timely updates to customers and internal stakeholders
- Hybrid work setup
What we’re looking for
- A degree in Computer Science or a related field
- 1–2 years of experience in a technical support or similar role
- Strong problem‑solving and debugging skills
- Experience working with Linux / Unix environments
- Knowledge of one or more of the following: C++, Java, Perl, Python
- Experience with Jetty , IDEs (e.g. "VS Code"), and version control (Git)
- Working knowledge of Jira, Azure DevOps, or similar tools
- Excellent written and verbal communication skills
What success looks like
- Support tickets resolved within agreed SLAs
- Transparent, actionable documentation for escalated issues
- Continuous growth in technical skills and product knowledge
Why Axiell
- Work in an international, purpose‑driven company
- Be part of a collaborative support team with close ties to development
- Gain exposure to mission‑critical systems used by public institutions
- Develop your technical skills and grow within a global organization
Location Flexibility
We’re flexible regarding where this role can be based. Our primary locations for the position is Melbourne , but we also welcome applicants from other eligible areas, including Sydney, Bisbane and Hobart. If you’re based in any of these locations, we encourage you to apply.
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📌 Support Engineer (Melbourne)
🏢 Axiell Group
📍 Melbourne
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