Job Details

Permanent, full-time role | Based on Bidjigal Country in Hurstville, Sydney

$85k - $92k + Super + Salary Packaging + Meal & Entertainment Card

Enjoy hybrid working flexibility & NFP perks!

Our Organisation / Who We Are

At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work.

We’re working towards a just society where everyone feels valued, safe and included. As a not‑for‑profit, independent and non‑religious organisation, we proudly embrace diversity and are deeply committed to reconciliation.

About the Role

As our Care Partner, you’ll provide phone‑based clinical case management and support to older people across Greater Sydney, helping them maintain independence, dignity and quality of life while living at home.

The role has a strong clinical focus, supporting clients with complex and evolving health needs, including those requiring higher levels of care and end‑of‑life support.

Working alongside Community Care Workers and a broader multidisciplinary network, you’ll ensure care is coordinated, responsive and aligned with a consumer‑directed care approach.

Key Responsibilities

- Provide phone‑based case management and support to clients under the Commonwealth Home Support Programme (CHSP) and Support at Home (SAH), including completing assessments and developing personalised care plans.
- Use a relationship‑focused approach to identify each person’s goals and abilities.
- Build and maintain strong networks with agencies, health professionals and community services, including ACATs, GPs, social workers and culturally specific organisations.




- Provide person‑centred case management in collaboration with clients, families and carers.

Benefits

- Salary packaging up to $15,900 per annum.
- Motor vehicle packaging options.
- Flexible work arrangements (hybrid home/office) with an additional day off each month (12 days per year).
- Sector competitive remuneration, recognition programs and long‑service leave after 5 years.
- Wellness – Fitness passport, Employee Assistance Program and leave options.
- Professional development – tailored career development opportunities.
- Reconciliation Commitment – paid cultural leave for Aboriginal and Torres Strait Islander employees.

Skills and Experience

- Demonstrated case management experience across Support at Home and Commonwealth Home Support Programme.
- Ability to work in a person‑centred, holistic way to achieve positive outcomes for clients.
- Strong interpersonal and customer service skills, with effective communication across diverse backgrounds.
- Collaborative team player who can balance competing priorities while maintaining self‑care.
- Excellent organisational skills and confidence to represent the service at community events.
- Current driver’s licence essential.
- Relevant qualification in case management, social work or ageing services desirable.

EEO Statement

If you identify as Aboriginal and/or Torres Strait Islander peoples, we encourage you to apply. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities and is committed to cultural safety.

We are committed to a protected and inclusive workplace, where all staff and volunteers undergo comprehensive screening.

Please submit your current CV and cover letter outlining your suitability and interest in the role.

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