Position Title: Senior Identity Engineer

Reports to: Head of Professional Services

Direct Reports: NIL

Location : Sydney

Role Purpose:

The Senior Identity Engineer is responsible for the hands‑on implementation, optimisation and operation of enterprise identity solutions across client environments.

This is a highly technical, delivery‑focused role that ensures identity platforms are secure, scalable, and operating effectively across hybrid and cloud ecosystems. The Senior Identity Engineer works closely with architects, delivery teams and clients to implement designs, stabilise environments, and continuously improve identity controls and integrations.

The role requires practical expertise across modern identity platforms and protocols, with strong capability in at least two of: CyberArk, Okta, Silverfort, Microsoft AD and Entra, and a willingness to upskill in CrowdStrike Identity.

When juggling all aspects of your role, “glass balls” need to be kept in the air and cannot be dropped. These are the absolute priorities that define success in your role:

- Deliver high‑quality identity engineering outcomes, ensuring implementations are secure, reliable and aligned to design and client requirements.
- Own identity platform performance and reliability, proactively identifying and resolving issues before they impact users or security.
- Implement strong identity controls, including authentication, access management and privileged access, aligned to Zero Trust principles.
- Drive automation and repeatability, improving scalability, consistency and efficiency across identity services.
- Resolve complex identity issues and incidents, taking ownership through to resolution with minimal disruption.
- Continuously build technical capability, particularly across modern identity tooling and CrowdStrike Identity.





The “Rubber Balls” - BAU

Business as usual responsibilities mean routine, ongoing tasks and duties that are essential to keeping your core functions and daily operations running smoothly and efficiently. These include the following:

Identity Engineering and Platform Delivery

Minimum Expectations

- Implementing and configuring identity solutions across platforms (including Microsoft Entra ID, AD)
- Supporting identity integrations across SaaS, cloud and custom applications
- Troubleshooting and resolving technical issues across identity services
- Supporting deployment, testing and production rollout activities
- Ensuring alignment with architecture and security design standards

Performance Metrics

% of implementation tasks delivered on time and to standard

Reduction in integration defects and rework

Time to resolve incidents/issues

Authentication, Access & Security Controls

Minimum Expectations

- Implementing complex federation scenarios (SAML, OAuth, OIDC) across hybrid and cloud environments
- Configuring Conditional Access, Zero Trust policies and identity protections
- Supporting PAM capabilities (e.g. privileged access workflows, JIT access, PIM)
- Identifying and remediating access and authentication risks

Performance Metrics

Reduction in authentication‑related risks/issues

Reduction in standing privilege/excessive access

Identity Automation & Optimisation

Minimum Expectations





- Automating identity lifecycle processes (JML) using PowerShell, Graph API, SCIM provisioning
- Improving identity configurations to enhance reliability, performance and user experience
- Introducing repeatable engineering patterns and standards
- Optimising existing identity environments to improve security posture

Performance Metrics

Reduction in manual identity process

Improvement in system performance/error rates

Adoption of reusable automation and patterns

Incident Management & Operational Support

Minimum Expectations

- Owning identity‑related incidents and driving resolution end‑to‑end
- Troubleshooting edge cases, misconfigurations and complex technical issues
- Supporting ongoing platform stability and operational excellence
- Maintaining clear documentation of fixes, configurations and learnings

Performance Metrics

Reduction in recurring incidents (%)

System uptime/availability

Collaboration & Delivery Support

Minimum Expectations

- Working closely with architects, engineers and clients during delivery
- Translating technical concepts into clear documentation and guidance
- Supporting testing, validation and handover activities
- Contributing to knowledge sharing within the team

Performance Metrics

Quality and usability of documentation

Successful client handovers

Capability Development & Continuous Improvement

Minimum Expectations

- Building capability across multiple identity platforms
- Upskilling in CrowdStrike Identity
- Contributing to internal standards, templates and automation libraries
- Continuously improving engineering practices and delivery quality

Performance Metrics

Progress against learning/certification goals

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📌 Senior Identity Engineer (City of Sydney)
🏢 Baidam
📍 City of Sydney