- Permanent Full-time role

- National Health Organisation

- Hybrid work arrangement (after completion of probationary period)

- Solid training and development support

CFEP Surveys is looking for an enthusiastic and motivated Client Relationship Officer to join our national team. This is a great opportunity to work with Australia’s leading health and community services accreditation provider.

At CFEP Surveys, we’re proud to be experts in healthcare surveys. We pioneered the use of patient-based feedback instruments which are now deeply embedded within the Australian and international healthcare sector, providing healthcare professionals with insights into the quality of their patient care and services to support better care.

About the role

The primary role of this position is to support day-to-day operations and business development by delivering high-quality service to existing and prospective clients, fostering long-term relationships, and ensuring a seamless client experience. The Client Relationship Officer contributes to CFEP Surveys’ brand reputation through client support, and by co-developing and delivering key reports, resources, and communications across CFEP Surveys’ product range.

Key Deliverables

- Proactively identify opportunities to strengthen client relationships and promote CFEP Surveys’ products and services by supporting the development of proposals, contributing to client communications, and maintaining up-to-date stakeholder records.

- Coordinate day-to-day client relationship activities across multiple products ensuring timely communication, effective scheduling, and the preparation of tailored client materials.

- Support the Operations Manager to ensure client expectations and service deliverables are met within agreed timeframes, maintaining a focus on quality and responsiveness.

- Foster strong, professional relationships with clients—such as Primary Health Networks (PHNs), medical colleges, and other stakeholders.

- Act as a responsive and knowledgeable first point of contact for client enquiries,



ensuring all interactions reflect CFEP Surveys’ commitment to professionalism, clarity, and care.

- Support client onboarding and training by preparing resources, coordinating sessions, and offering responsive, ongoing guidance.

Knowledge and skills

- Strong client relationship orientation with the ability to build rapport, respond professionally to enquiries, and support clients across varied service environments.

- Excellent written and verbal communication skills, with the ability to tailor messaging to a range of stakeholders including clinicians, educators, administrators and executives.

- Demonstrated time management and organisational skills, with the ability to manage multiple priorities and deliver within tight timeframes.

- Adaptability and resilience when managing competing priorities or shifting client needs.

- High attention to detail, particularly in handling data, generating reports, and quality checking client-facing materials.

- Strong interpersonal skills, with a collaborative working style and the ability to coordinate tasks and workflows across a small team.

- Sound problem-solving and critical thinking skills, with the ability to respond to client issues confidently and escalate appropriately when required.

About you

Essential:

- Minimum of 2 years of administration and customer service

- Exceptional written and oral communication skills

- At least intermediate level of Microsoft Office skills e.g. Outlook and Word

Desirable:

- Medical sector and/or accreditation experience

What we will do for you:

- Provide strong training and development support

- Career progression opportunities

- Bonus Leave (3 days), Birthday Leave, and Study Leave

- Family-friendly and supportive culture

If this sounds like you then please apply by clicking the 'apply' button by 14 August 2026.

For enquiries, please send an email to ••••@agpal.com.au.

Note: Successful candidates may be required to obtain police check and working with children check.

AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.

📌 Client Relationship Officer (Brisbane)
🏢 AGPAL and QIP
📍 Brisbane