Volunteer Services Administration Officer

- Malvern Support Office
- Part Time, 22.5 hours per week (Mon, Tues & Thurs)
- Generous non-for-profit Salary Packaging – increase take home pay!

The Role:
The Volunteer Services Administration Officer provides high-quality administrative and operational support to the Volunteer Services team. The role is responsible for supporting volunteer recruitment, onboarding and screening processes, conducting reference checks, maintaining volunteer records and compliance documentation, generating reports, monitoring volunteer activity, and assisting with volunteer engagement initiatives. Working closely with Volunteer Coordinators and key stakeholders, this position contributes to the effective delivery of volunteer programs and helps ensure a positive experience for volunteers across mecwacare.

About you:
You are an organised and customer-focused professional who is committed to delivering exceptional administrative support and creating positive experiences for volunteers. You thrive in a collaborative environment, building strong relationships with volunteers, colleagues, and stakeholders while managing competing priorities with accuracy and attention to detail. You bring excellent organisational, communication, and time management skills, along with experience in administration, customer service, or volunteer coordination. If you are passionate about supporting volunteer programs, maintaining high standards of compliance, and making a meaningful difference in the lives of older people and the community, we'd love to hear from you.





What you bring:

- Demonstrated experience in an administrative or customer service role.
- Strong organisational and time management skills with the ability to manage competing priorities.
- Excellent verbal and written communication skills.
- High level attention to detail and accuracy.
- Experience maintaining databases and managing records.
- Robust Microsoft Office skills, including Outlook, Word, Excel, Teams and SharePoint.
- Ability to work independently and collaboratively within a team.
- Commitment to providing excellent customer service.
- Understanding of compliance, quality and risk management processes.
- Alignment with mecwacare's values of Caring, Respectful, Ethical and Accountable

Desirable Criteria:

- Experience working with volunteers or volunteer management programs.
- Knowledge of the Aged Care Volunteer Visitors Scheme (ACVVS) and/or the aged care sector.
- Understanding of volunteer screening, onboarding, compliance and engagement processes.
- Strong stakeholder engagement and relationship management skills.
- Demonstrated ability to manage projects and meet deadlines.
- Relevant tertiary qualification





Why work for us? Be part of work that truly makes a meaningful difference.

mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguistic backgrounds, as well as Aboriginal and Torres Strait Islanders.

What do we offer?

- Work Life Balance and Hybrid Flexible Working.
- Not for profit Salary Packaging benefit up to $15,900 and Meals Card up to $2,700.
- Employee Assistance Program alongside awards and recognition
- Range of other benefits and discounts.

To apply: Please submit your application alongside a Cover letter addressing Position Description requirements. We do not accept applications via email.

All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.

Apply early! This role may close sooner than the listed closing date if we find the right candidate – so if interested, please apply early.

📌 Volunteer Services Administration Officer (Malvern)
🏢 Mecwacare
📍 Malvern