We are seeking a Field Service Technician - Leading Hand to join our Mackay-based team. This role is ideal for an experienced technician who enjoys a mix of hands-on mechanical work, onsite leadership and customer engagement.
You’ll be responsible for supervising field service activities, supporting technicians, and ensuring secure, high-quality service delivery across a variety of customer sites.

Reporting to the Field Service Manager - East, you will play a key role in supporting our customers, coordinating service work and ensuring a seamless onsite experience.

What you’ll do..

Lead and supervise field service technicians on customer sites

Act as the main onsite technical contact for customers and technicians

Coordinate job planning, scheduling and resource allocation

Support development of scopes of work, job plans and pricing

Ensure timely completion of reports, timesheets and expenses

Perform hands-on mechanical service work, including inspections, installs and maintenance

Interpret drawings and hydraulic schematics to ensure correct processes are followed

Assist with complex technical issues alongside Technical Support teams

Ensure all work meets Metso’s HS&E;, quality and documentation standards

Promote Metso products and support warranty and RCA processes where required

Who you are





Minimum 5 years’ experience in industrial equipment technical support and service

Relevant Mechanical Trade certificate

At least 2 years of leadership or supervisory experience

Strong troubleshooting capability and ability to lead teams under varied conditions

Ability to read hydraulic schematics

Strong communication and interpersonal skills

Physically fit and able to pass random medical and drug tests

Ability to travel on short notice

Current driver’s licence

What’s in it for you

A work environment where safety — both physical and mental — is always the number one priority

Competitive base salary reflective of your experience, plus an annual incentive program

Additional Annual Leave benefit for all permanent and maximum-term employees

Gender-neutral paid parental leave — 18 weeks at full pay

Paid Volunteer Leave to support the causes you care about

Active Social Club, company-wide events and family-focused activities

Comprehensive medical benefits, including discounted health insurance for you and your family

Company-provided Salary Continuance insurance

Career development & education assistance to support your technical and leadership aspirations

📌 Field Service Technician - Leading Hand (Paget)
🏢 Metso
📍 Paget