Who We Are

iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer-focused experience that makes it easier for Australians to find the right products to suit their needs.

What You'll Do

As a Home Loan Call Centre Consultant, you’ll be the first point of contact for customers who have recently completed a home loan comparison enquiry. These customers have already shown interest in exploring their options, and your role is to understand their needs and guide them through the next steps of the lending process.

You’ll play a key part in helping customers move forward with confidence on their home ownership journey; all while being part of a supportive, high-performing team committed to delivering exceptional service and strong conversion outcomes.

- Contact customers and have solution-focused conversations to identify the right lending options
- Build trust and support customers through the home loan journey, addressing questions and concerns
- Use Salesforce, Genesys, and lending platforms to manage leads and progress applications
- Keep accurate records of customer interactions and application details
- Meet and exceed KPIs across conversion, customer satisfaction, and call quality
- Earn a competitive base salary + commission
- Participate in ongoing coaching and training to sharpen your skills and stay up to date

What You’ll Bring

- 1+ year of experience in a call centre, outbound sales, or customer service role; experience in home lending or financial services is highly regarded
- Solid communication and active listening skills, with the ability to build trust and explain complex information clearly
- A natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutions
- Tech-savvy and detail-oriented, with experience using CRMs like Salesforce and confidently navigating multiple systems
- Motivated by results, with a proven ability to thrive in a quick-paced, KPI-driven environment
- A positive attitude, team mindset, and strong work ethic, with a genuine passion for delivering great customer outcomes
- Ideally,



you’ll also bring knowledge of home loan products, lending structures, or experience with aggregator/comparison platforms, along with an understanding of responsible lending and compliance obligations

Our Benefits

At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward-thinking team where you can do meaningful work (and be recognised for it!)

We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers - Drive, Noble Intent and All Together.

Plus, we offer a range of great perks to help you thrive both in and out of work:

- Vibrant and social community who have annual celebrations, family fun days and regular events
- Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight
- Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave
- Option to purchase additional leave
- Return To Work bonus for returning parents
- Quarterly Award and Recognition program

At Compare the Market and iSelect we’re proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

iSelect and Compare the Market, brands of iCompare Group, are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside iCompare Group without your consent.

- Note to Recruiters:



We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
- Drive customer engagement and sales conversion by contacting warm leads, customers who have expressed interest in home loans via the company’s comparison platform.

- Build strong rapport and trust with customers through effective communication and consultative, solution-focused conversations that identify the most suitable lending options.

- Guide customers through the home loan application process, offering support, answering questions, and addressing objections or concerns to improve application completion rates.

- Provide exceptional customer service while maintaining adherence to internal call quality standards and external compliance regulations.

- Record all customer interactions accurately and transparently in Salesforce CRM, ensuring data integrity and clear documentation for ongoing application processing.

- Utilise internal systems and tools, including Salesforce, Genesys, and home loan platforms, to manage leads and complete key steps in the loan journey efficiently.

- Meet and exceed individual KPIs, including metrics related to conversion rate, application completion, customer satisfaction, and call quality.

- Proactively participate in coaching and training sessions to continuously enhance sales skills, product knowledge, and customer engagement techniques.

- Contribute to continuous improvement efforts, sharing feedback and suggestions to enhance the overall customer experience, operational efficiency, and team performance.

- Operate with a high level of integrity and professionalism, ensuring compliance with company policies, procedures, and industry regulations.

- Model professional behaviour at all times, treating colleagues and customers with respect, upholding company values, and contributing to a positive, inclusive, and high-performing team culture.

Builds rapport with customers, through effective communication and provision of exceptional customer service all while adhering to call quality standards. Your performance will be measured predominantly through customer satisfaction surveys and your ability to effectively guide customers through the application process.

Secondary Hiring Leader is Wayne Scott Pattison

📌 Home Loan Call Centre Consultant (Brisbane)
🏢 Auto & General Holdings
📍 Brisbane