TRULUX is seeking an experienced Account Manager to join our cosmetic manufacturing team based in Frenchs Forest, NSW. In this role, you will be the primary point of contact for a portfolio of clients, managing relationships from initial brief through to product delivery, while working closely with our production, formulation, and logistics teams to ensure client expectations are met.
Key Responsibilities
- Manage and grow a portfolio of client accounts within the cosmetics manufacturing space
- Act as the main liaison between clients and internal teams (production, R&D;, quality, logistics)
- Prepare and present quotes, timelines, and product proposals to clients
- Monitor order progress and proactively communicate updates or issues to clients
- Identify opportunities to upsell additional products or services
- Resolve client concerns and complaints in a timely and professional manner
- Maintain accurate records of client interactions, orders, and account status
- Collaborate with internal teams to ensure product specifications and deadlines are achieved
About You
- Previous experience in account management, ideally within manufacturing, cosmetics, or FMCG industries
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and priorities simultaneously
- Comfortable working cross-functionally with production and technical teams
- Detail-oriented with strong organisational and problem-solving abilities
- Proficient in Microsoft Office and CRM systems
What We Offer
- Prospect to work with a growing cosmetic manufacturing company
- Supportive team environment