Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licences through our ICT asset management system

This is a full time position with a base salary of circa $80-90k, plus super.

Your tasks will include:-

- Maintaining ICT knowledge base with system documentation, procedures and help sheets
- Proactively monitor system security patches and malware updates to ensure currency and correct deployment
- Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
- Analysing backup issues and report findings to ICT Manager
- Undertaking some web or system development as required
- Regularly backup and manage the client Internet sites,



ensuring security patches for modules are tested on the test site prior to updating the live site
- Producing and running system and network monitoring reports and utilities
- Accurately administrating and managing the Helpdesk system and processes
- Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritised
- Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimise client response times

Job Types: Full time, Permanent

Pay: $80,000.00 – $90,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

Work Location: In person

📌 ICT Customer Support Officer (Surry Hills)
🏢 Direct It
📍 Surry Hills