Customer Experience & Sales Support Officer (Part-Time)
Location: Adelaide, SA
Employment Type: Permanent Part-Time (2 days per week)
About AUSPWR
At AUSPWR, we're passionate about helping South Australian homeowners take control of their energy costs through high-quality solar, battery storage and EV charging solutions.
We're a local, family-focused business that prides itself on exceptional customer service, honest advice, and quality workmanship. As we continue to grow, we're looking for an organised and customer-focused team member to become the friendly voice behind our business.
About the Role
This is a diverse role that combines customer service, sales support and administration. You'll be the first point of contact for many of our customers, helping ensure every enquiry receives a prompt, professional and friendly experience.
You'll work closely with our energy consultant and installation team to keep projects moving smoothly from the initial enquiry through to installation and after-sales support.
Key Responsibilities
- Schedule appointments for our Energy Consultants
- Following up on lead generation and enquiries
- Follow up customer quotes and maintain communication throughout the sales process
- Support customers before, during and after installation
- Coordinate appointments and communicate with installers
- Assist with finance documentation and customer paperwork
- Maintain accurate customer records and project files
- Request customer reviews following completed installations
- Provide general administrative support to the wider team
About You
We're looking for someone who enjoys helping people and thrives in a fast-paced environment.
Ideally you'll have:
- Previous experience in customer service, administration or sales support
- Outstanding communication skills, both written and verbal
- Solid organisational and time management skills
- High attention to detail
- Confidence using Microsoft Office and CRM software
- A proactive attitude and willingness to learn
- The ability to multitask while maintaining a positive customer experience
Experience within the solar, electrical or construction industry is highly regarded but not essential.
Why Join AUSPWR?
- Be part of a growing South Australian business making a real difference
- Friendly, supportive and collaborative team culture
- Opportunity to grow your role as the business expands
- Flexible part-time position (2 days per week)
- Competitive hourly rate based on experience
- Modern office environment with ongoing training and development
If you're passionate about delivering exceptional customer experiences and enjoy supporting a busy team, we'd love to hear from you.
Apply today by submitting your resume along with a short cover letter telling us why you'd be a great fit for AUSPWR.