SA Heart is one of Australia’s largest private Cardiology practices providing expert care to all of our patients.

Established for over 40 years, SA Heart is a South Australian owned practice with 30 Cardiologists offering a comprehensive range of Cardiac services.

What SA Heart Can Offer You:

- Working in an environment that makes a difference to the lives of patients.

- Supportive team culture.

- Competitive remuneration.

- Professional, stylish, modern and comfortable uniforms supplied.

- Employee Assistance Program.

- Purchased Leave, and

- Annual Flu Vaccination provided.

The Opportunity:

This is a hands-on leadership role where you’ll lead a team of Call Centre Operators within a fast-paced, high-volume environment. As part of a broader leadership group, you’ll be responsible for driving team performance, enhancing customer experiences, and leading through ongoing change and transformation.

Key responsibilities include:

- Leading, coaching, and developing a high-performing call centre team.

- Driving performance against KPIs and service delivery targets.

- Using data and insights to identify trends and implement improvements.

- Supporting your team through change, including evolving technology and processes.





- Creating a positive, engaging, and team-oriented team culture.

- Working closely with internal stakeholders to deliver on strategic objectives.

Why Apply?

- Join a highly respected, South Australian based medical practice.

- Competitive salary.

- Full-time / Permanent opportunity.

- Conveniently located at Ashford.

- Supportive leadership team and strong organisational values.

About You:

- You are a confident and adaptable leader who thrives in dynamic environments and brings a strong background in call centre operations.

- Proven leadership experience within a call centre (essential).

- Strong coaching and people development capability.

- Ability to analyse performance data and drive continuous improvement.

- Excellent communication and stakeholder engagement skills.

- Experience leading teams through change in fast-paced environments.

- Ideally experienced in a medical environment.

Applications should be directed to Kate Curnow, Practice Manager and include a cover letter and CV.

Please only apply via the Seek "Apply" button.

Only shortlisted applicants will be contacted.

📌 Call Centre Team Leader (Adelaide)
🏢 SA Heart
📍 Adelaide