About CTM

CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About The Role

As part of CTM’s ongoing focus to deliver customer service excellence, the Client Management Administrator will work alongside the EGM Client Management and broader team and will be responsible for a variety of critical administrative tasks

Summary Of Responsibilities And Duties

Manage Client Management survey tools and responses through the survey platform, including regular reporting and analysis for the Client Management Team.Manage client consent requirements as requested and ensure the central storage and access to this consent evidence.Maintain and audit CRM data to ensure accuracy and integrity. This includes but is not limited to 100% field completion ofContract documentation.Contract expiration dates.Key Stakeholder details.ConsentRiskAssist Supplier Relations with the co-ordination of supplier visits to ensure Client Managers attend.Review,



consolidate and re-communicate critical client facing technology releases to the Client Managers to ensure knowledge of release and product uptake is achieved.Maintain and update the Client Management SharePoint site as required.Ensure Standard Operating Procedures remain current via version control.Assist with enhanced data corrections to maintain reporting accuracy.Conduct client data and fee audits as requested.Coordinate travel bookings for the Client Management Team within provided Travel Budget Coordinate events for the AU Client Management Team, including:

Biannual Client Advisory Board meetingsState-based office functionsSupport for client events and RSVP management in collaboration with the CEO’s EACollaborate with Supply Relations to track and measure supplier funds and ROI.Maintain access and administration support for UMS (if applicable).Support Client Managers with compliance training reminder communications.

Provide administrative support to the EGM Client Management team, including email and calendar management and stakeholder communications as requested.

Attend EGM and Client Management meetings as required, capturing action items via Fathom and communicating outcomes to relevant stakeholders.Manage EGM Concur reconciliations.Assist with the preparation of presentations as requested.Assist with reporting requirements from time to time.Communicate scheduling and logistics relating to EGM Client Management office visits.

Knowledge, Skills and Abilities





Good understanding of CTM systems or ability to quickly acquire knowledge of these systems.Intermediate level of proficiency in Outlook, Teams, Excel, Word, PowerPoint.Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed deadlines.Customer service focused; solution orientated with strong initiative.Sound analytical skills to assist in the interpretation of data for Client Management and Sales.Well-developed communication skills, supported by strong operational, financial and technical capabilities.Highly self-motivated, with a demonstrated ability to drive process improvement and efficiencies.Excellent attention to detail with a strong aptitude for numerical accuracy and data integrity.

Education and Experience

Minimum 2years travel industry experience in a support, or service role with proven ability in effective time management and organisational skills.

Why CTM?

As a global organisation CTM offers a range of employee benefits that including;

Travel discounts Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discountsTraining and Development opportunities Annual Volunteer Day x2 Wellness/Chillout Days Blended work arrangements with hybrid WFH flexibility 2 Weeks extra leave - Purchase LeavePaid Parental LeaveSonder - EAP Platform

CTM offer a strong, established and sustainable work workplace which will support your career development and wellbeing.

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.

📌 Client Management Administrator (Perth)
🏢 Corporate Travel Management Group
📍 Perth