Senior Customer Service Officer

Burndy Cable Support Systems

Are you a customer-focused professional with strong communication skills who thrives in a fast-paced environment? If you’re looking for a role where you can make a real impact and be part of a supportive, high-performing team — we’d like to hear from you.

Next Step – Online Assessment (Required)

As part of our commitment to a fair, consistent and unbiased recruitment process, all applicants are required to complete a short online assessment via TestGorilla before progressing to the interview stage.

Rather than making initial decisions based on resumes, we assess every applicant using the same process. This allows us to focus on your skills, experience and suitability for the role, giving every candidate an equal opportunity to progress.

No account creation is required — simply enter your name and email address to begin.

Complete your assessment here:
https://app.testgorilla.com/s/116hj65q

What to expect

- The assessment takes approximately 5-10 minutes to complete.

- It has been designed specifically for this role and assesses your experience, problem-solving ability, attention to detail and work style.

- The questions are relevant to the day-to-day responsibilities of the position.

- Please complete the assessment in one sitting in a quiet environment.

Important

· Please do not apply through SEEK or upload your resume via SEEK.

· Your resume will be requested at the end of the TestGorilla assessment. Please upload it there instead.

· Only candidates who complete the assessment and upload their resume through TestGorilla will be considered for the next stage of the recruitment process

We appreciate the time you invest in completing the assessment and look forward to learning more about your skills and experience.





About the Role

In this role, you will be the central point of contact for customers, ensuring smooth coordination between sales, warehouse, and production teams. You will manage enquiries, process orders, prepare quotes, and resolve issues — all while maintaining accuracy, efficiency, and a high level of service.

Key Responsibilities

- Prepare and deliver accurate, competitive quotes in a timely manner

- Communicate with customers via phone, email, and in person

- Process customer orders with a high level of accuracy and attention to detail

- Coordinate with warehouse and production teams to meet delivery deadlines

- Resolve customer issues and complaints efficiently and professionally

- Provide clear pricing, product, and delivery information

- Prioritise urgent orders and coordinate fast turnarounds where required

- Support warehouse operations, including delivery scheduling and order fulfilment

- Monitor workflow and production plans to ensure smooth operations

About You

- Proven experience in a customer service role (manufacturing or industrial environment highly regarded)

- Strong communication skills with a qualified and approachable manner

- Ability to problem-solve and manage conflict effectively

- Highly organised with the ability to multitask and meet deadlines

- Strong attention to detail and accuracy

- Experience using CRM systems and general business software

- Team-oriented with the ability to collaborate across departments

Why Join Us

- Competitive salary and benefits

- Supportive and team-focused work environment

- Opportunities for growth and development

- Be part of a company that values quality, service, and continuous improvement

If you’re ready to take the next step in your career, start by completing the assessment above.

📌 Senior Customer Service Officer (Midland)
🏢 Phoenix Steel Sales
📍 Midland