Senior Reservations Assistant

Full-Time | 38 Hours per Week

Are you an organised hospitality professional with experience in hotel reservations and group bookings? O’Reilly’s Rainforest Retreat is looking for a Senior Reservations Assistant to join our team.

You will play a key role in our reservations operation, ensuring every guest journey begins with exceptional service while supporting occupancy, revenue, and business success.

About Us:

Nestled in the heart of Lamington National Park, O'Reilly's Rainforest Retreat is one of Australia's most iconic eco-tourism destinations. Family-owned and operated for over 100 years, we're passionate about delivering exceptional guest experiences through genuine hospitality, and a deep connection to nature.

This position is based at our Head Office in Nerang, Gold Coast, supporting the Reservations and Sales team behind the scenes while helping create exceptional experiences for our guests.

About the Role

Your responsibilities will include:

· Managing enquiries, accommodation reservations via phone, email, online channels, and travel partners.

· Coordinating Leisure Group and Day Tour bookings from enquiry through to arrival.

· Monitoring room inventory, rates, and availability to support revenue strategies.

· Building strong relationships with travel agents and tour operators.





· Delivering exceptional customer service and identifying upselling opportunities.

· Support other departments to ensure a seamless guest experience.

About You

To be successful, you will have:

· Previous experience in hotel reservations, front office, or a similar role.

· Experience coordinating leisure groups (preferred).

· Strong knowledge of Property Management Systems (PMS) and hotel reservation systems.

· Experience using NewBook PMS is highly desirable.

· Excellent communication, organisational, and time management skills.

· High attention to detail and the ability to manage multiple priorities.

· A proactive, team-focused approach and a passion for delivering outstanding guest experiences.

What We Offer

· A supportive, collaborative and friendly team environment.

· Discounted accommodation and meals at O'Reilly's Rainforest Retreat and Canungra Valley Vineyard.

· Complimentary access to many of our in office activities.

· Ongoing training, professional development, and career progression opportunities.

· Flexible work arrangements to support work-life balance.

· The opportunity to be part of one of Australia's most iconic eco-tourism destinations.

Your salary will be commensurate with experience and includes super.

If you’re ready to take the next step in your hospitality career, we’d love to hear from you.

📌 Senior Reservations Assistant (Gold Coast)
🏢 O`Reilly`s Rainforest Retreat
📍 Gold Coast