About Nation

Nation is redefining what it means to rent in Australia. We operate build-to-rent precincts with soul, landmark places that lift their neighbourhoods, attract the best retailers, and give residents somewhere they genuinely feel at home.

Anyone can hand over keys. We're building something rarer: the difference between service and hospitality. We are focused on how it feels to live somewhere run by people who notice the detail, anticipate the need, and treat the extra effort as the point rather than the exception.

With a pipeline of thousands of apartments across Sydney, Nation is one of Australia's most ambitious living platforms, blending design, technology and service into thriving rental communities.

We hold our teams to the same standard we hold our buildings. Joining us now means you play a part in building the platform rather than inheriting it.

Renting is changing. So are the teams behind it.

At Nation, we create professionally managed rental neighbourhoods that make home feel easier, more connected and more considered. From responsive service and shared amenity to resident events, local retail and day-to-day support, we’re building a different kind of rental experience, one designed around how people actually live.

About the Role

We're looking for a Resident Services / Concierge professional to join Nation and become the face of one of our build-to-rent communities.

This role sits at the heart of the resident experience. You'll be the first point of contact for residents, guests, contractors and visitors, helping create a welcoming, professional and community-focused environment every day.

You'll support residents throughout their journey, from inspections and move-ins to community events, day-to-day enquiries and ongoing resident engagement. You'll also work closely with the onsite property, facilities and operations teams to ensure the community runs smoothly and residents feel genuinely cared for.

This is an ideal opportunity for someone with a background in hospitality, customer service, property management or concierge services who thrives on creating memorable customer experiences and building strong relationships.

What You'll Be Doing

You'll help deliver a seamless resident experience by:





- Delivering exceptional customer service that reflects the Nation brand

- Welcoming residents, visitors and prospective residents and creating a positive first impression

- Supporting the resident journey from enquiry and inspection through to onboarding, move-in and ongoing occupancy

- Assisting with move-ins and move-outs, including resident communications, orientation and apartment checks

- Maintaining a strong onsite presence and proactively supporting resident needs

- Managing resident enquiries, requests, complaints and feedback with professionalism and care

- Accurately logging and tracking resident interactions and service requests through internal systems

- Supporting lease renewals and tenancy arrears processes

- Coordinating mail, parcels and deliveries for residents

- Working collaboratively with Property Management, Facilities and Operations teams to resolve issues efficiently

- Supporting the planning, promotion and delivery of resident events and community programs

- Helping foster a vibrant, welcoming and inclusive community environment

- Providing information, guidance and support to residents regarding services, policies and community initiatives

- Conducting administrative tasks to support the day-to-day operation of the community

- Ensuring resident and operational data is accurately maintained across systems

- Monitoring and encouraging adherence to community guidelines and building rules

- Assisting with room inspections, reporting and operational support activities as required

- Supporting coverage across shifts, weekends and multiple assets when required

- Ensuring all work is undertaken in line with workplace health, safety, environmental and quality guidelines

What You'll Bring

You understand that outstanding resident service is about more than answering questions. It's about creating a sense of belonging,



anticipating needs and delivering experiences that make people feel at home.

You'll bring:

- Previous experience in hospitality, concierge, customer service, residential property management or a related role

- A Class 2 Real Estate Licence (required)

- Strong customer service skills and a genuine passion for helping people

- Excellent communication and interpersonal skills

- Impeccable personal presentation and professionalism

- Experience managing customer enquiries, complaints and conflict resolution

- Strong organisational skills and attention to detail

- The ability to manage competing priorities in a fast-paced environment

- Confidence engaging with residents, visitors, contractors and stakeholders at all levels

- Strong problem-solving and decision-making capabilities

- A good understanding of residential property operations and tenancy principles

- Experience using Microsoft Office and customer or property management systems

- A positive, energetic and solutions-focused mindset

- Flexibility to work evenings, weekends and public holidays when required

- A genuine passion for community building, resident experience and hospitality-led living environments

How You'll Work with the Team

You'll report directly to the Senior Property Manager and work closely with our Property Management, Facilities, Operations and Resident Experience teams. You'll act as a key connector across the community, helping bring together exceptional service, smooth operations and meaningful resident engagement. Your role will be instrumental in ensuring Nation communities feel welcoming, responsive and easy to call home.

What We Offer

Some of the benefits we offer include:

- Professional development opportunities

- EAP support

- Birthday leave after one year

- Team events and connection moments

- The opportunity to be part of a growing build-to-rent platform

- A role where hospitality, resident experience and community engagement genuinely come together

How to Apply

To express your interest, please submit your CV and a short cover letter outlining your experience and why you'd like to join Nation.

Visit our website to learn more about Nation and our neighbourhoods: www.nation.com.au

No agencies please.

📌 Resident Services / Concierge (Merrylands)
🏢 Nation
📍 Merrylands