Case Manager - Lived Experience
For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them

Position details

- Part-Time (0.6 FTE), Permanent Position
- Classification: SCHADS Level 4 with a salary range of $92,378 to $99,393 per annum pro rata + Superannuation
- Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
- Location: Alexandria, Sydney, NSW 2015

About your new role
Case Managers - Lived Experience (CMLE) draw on their own life-changing lived experience of housing instability, homelessness and/or situational distress, and their journey of recovery and healing, to support consumers to develop, coordinate and implement care plans to support their needs.

What you will bring to the role

- Personal lived experience of housing instability, homelessness, and/or situational distress, with a focus on the recovery journey and the ability to purposefully use lived experience to connect with and support others.
- Sound understanding of advocacy and social justice.
- Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
- Ability to work autonomously, adapt communication to diverse needs and maintain confidentiality.
- Ability to self-reflect, take on feedback to grow practice skills and engage in personal and professional development.
- Ability to multi-task in fast paced unpredictable environments.




- Strong verbal and written communication skills plus computer literacy.
- Willingness to intentionally and purposefully share your lived experience to support the recovery and growth of service consumers and staff
- Willingness to identify and be identified by others as a qualified with lived experience of recovery
- Current drivers licence
- Current Working with Children Check

Desirable

- Intentional Peer Support core training, Cert IV Mental Health Peer Work, Hearing Voices training, or similar.
- Previous experience in a designated Lived Experience role.

What will Neami offer in return

- Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave pro rata
- 17.5% Annual Leave Loading
- Career development through regular practice development sessions and coaching with your supervisor
- Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
- Employee Assistance Program (EAP) through TELUS Health - providing holistic health and wellness supports and resources to Neami staff and their immediate family
- Flexible work arrangements are available for maintaining your work-life balance.




- Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)

How to apply
The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

- Click the 'Apply' button where you will need to create a username and password
- Upload yourresume and cover letter.

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:
Shannon Huber, Service Manager ••••@neaminational.org.au

If you have any technical issues when applying for this role, please email ••••@neaminational.org.au for assistance.

Applications Close: 14th August 2026

Be Yourself?- Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click?here?for the full statement.

📌 Case Manager - Lived Experience (Alexandria)
🏢 Neami National
📍 Alexandria