About Us

Grosvenor Court Apartments is an apartment hotel located in the heart of Sandy Bay, Hobart, with a rich history and an established reputation for delivering great guest service. Our property consists of 17 fully self-contained apartments and a charming 3-bedroom house, offering guests a warm, personalised alternative to traditional hotel accommodation.

We pride ourselves on genuine hospitality, attention to detail and creating memorable guest experiences. Being a small, close-knit team, every team member plays an important role in the day-to-day success of the business. As a valued member of our team, you will enjoy free onsite parking and the opportunity to work in a welcoming and supportive environment.

The Opportunity

We are seeking an experienced hospitality professional to join our team in a varied operational role that extends well beyond traditional front desk duties.

This position combines front office, reservations, guest services, housekeeping support, and general property operations. You'll work closely with the General Manager and become an integral member of our team, helping ensure the smooth day-to-day running of the property.

The role will initially commence on a casual basis with a regular weekly roster of approximately 19 hours. The regular roster is generally worked across Thursday to Monday. Flexibility to accommodate roster variations to meet operational requirements, including planned leave coverage, is an essential requirement of the role.

For the right candidate, the role is intended to transition into a permanent part-time position following a successful probation period.

While the role is centred around regular reception shifts,



we're looking for someone who takes pride in their work, enjoys being hands-on, and is committed to helping the property operate to a consistently high standard.

Key Responsibilities

Front Office & Guest Services

- Deliver exceptional guest service throughout the guest journey.

- Manage check-ins, check-outs and guest enquiries.

- Process reservations and maintain accurate booking information.

- Respond professionally to guest feedback and resolve issues.

- Conduct apartment inspections to ensure presentation standards are maintained.

Property Operations

- Coordinate daily arrivals, departures and room readiness

- Liaise with housekeeping and maintenance to ensure productive operations.

- Assist with housekeeping and laundry duties where required.

- Monitor stock levels and assist with ordering consumables.

- Support the smooth day-to-day operation of the property.

Operational Support

- Support the onboarding and development of current team members.

- Provide day-to-day guidance and support to colleagues during shifts.

- Coordinate housekeeping priorities and room allocations when required.

- Provide operational support during periods when the General Manager is unavailable.

- Participate in an after-hours phone roster and assist with operational enquiries when required.

About You

To be successful in this role,



you will demonstrate:

- Previous experience in front office, hotel operations or a similar hospitality role.

- Excellent communication and interpersonal skills.

- The ability to work independently and confidently use initiative to make sound operational decisions.

- Strong organisational skills and attention to detail.

- A willingness to work across reception, laundry, and housekeeping when required.

- A positive, hands-on approach and the ability to adapt to changing priorities.

- Availability to work the regular roster, and flexibility to accommodate roster variations in line with operational requirements.

- Previous housekeeping or small property operations experience will be highly regarded.

Why Join Us

This is an excellent opportunity for someone who enjoys the variety that comes with working in a small accommodation property. Rather than being confined to one department, you'll gain experience across all aspects of hotel operations while becoming a valued member of a supportive long-term team. For the right person, there is genuine opportunity to develop your skills, take on increased operational involvement and grow with the business over time.

How to Apply

If this sounds like the perfect opportunity for you, please submit your resume and a cover letter outlining your hospitality experience via the SEEK platform. Address your application to our General Manager, Jen Roberts. For any questions, contact Jen at ***@grosvenorcourtapartments.com.au.

Please note: Applications will be reviewed as they are received via the SEEK platform, so don’t hesitate to apply early.

📌 Hotel Operations Coordinator (Hobart)
🏢 Grosvenor Court Apartments
📍 Hobart