As the Assistant Guest Experience Manager (Fixed Term Contract), you will support the Front Office Team and Hotel Operations in the day-to-day management. You will play a key leadership role in ensuring the highest standards of guest satisfaction, operational excellence, and team engagement are consistently achieved.
You will act as a point of contact for guests and associates, confidently resolving issues, coordinating departments, and ensuring the smooth operation of the hotel during your shift.
Key Responsibilities
- Support the daily operation of the hotel, ensuring seamless service.
- Lead by example to deliver exceptional luxury guest experiences.
- Handle guest feedback, requests, and complaints with professionalism and empathy, ensuring timely resolution.
- Supervise and support Front Office and operational teams during shifts.
- Conduct hotel walk-throughs to ensure presentation, cleanliness, safety, and service standards are maintained.
- Assist with VIP arrivals, special events, and guest recognition programs.
- Ensure compliance with hotel policies, brand standards, health and safety regulations, and security procedures.
- Prepare operational reports, handovers, and incident documentation as required.
- Foster a positive team culture through coaching, mentoring, and supporting team members.
- Assist with emergency procedures and act as a key decision-maker in the absence of senior management.