QuIHN is a statewide, not for profit, and non-government health service which provides a variety of health services to people who use substances throughout Queensland across three service areas:

- Therapeutic Services;

- Harm Reduction Services; and

- Better Access Medical Clinic.

QuIHN encourages a positive work environment and individual career development by providing for team building opportunities, individual learning and development plans, supervision, professional development funds, safe and supportive work practices and adaptable working arrangements to assist employees in managing a work/life balance.

QuIHN welcomes applications from people with lived-living experience of substance use, Aboriginal and Torres Strait Islander people, people of diverse genders and sexualities, people with a disability, and people from culturally and linguistically diverse backgrounds.

About the role:

Full time / Hybrid role

SCHADS Level 7 = $63.13 per hour

Location: Brisbane, Gold Coast or Sunshine Coast

As the Service Development Lead, you will improve the systems, information, reporting and processes that support QuIHN’s Therapeutic Services across Queensland. Working closely with managers, service teams and software developers, you will lead service reporting, performance monitoring, evaluation and digital improvement initiatives that strengthen service delivery and support informed decision-making.

This is an excellent opportunity to join a purpose-driven organisation where you can make a genuine impact by improving services and delivering projects that support better outcomes for the community.

Key responsibilities:

- Lead the development and maintenance of reporting frameworks,



dashboards and performance monitoring systems across QuIHN’s Therapeutic Services.

- Monitor service activity, outcomes, data quality and key performance indicators, identifying trends, risks and opportunities for improvement.

- Provide data, analysis and performance insights to support service planning, funding submissions, proposals and strategic decision-making.

- Support the development, testing, implementation and ongoing improvement of client management, reporting and related systems, including Q Files and associated platforms.

- Develop, maintain and deliver system documentation, reporting guidance, user guides and training resources to ensure important knowledge is accessible and supports the consistent use of Q Files, Power BI and other related systems across Therapeutic Services.

About You:
You are a proactive and collaborative professional with demonstrated experience delivering projects and operational improvements.

To be successful, you will bring:

- Relevant tertiary qualification in Health Management, Public Health, Business, Human Services, Information Systems, Project Management or a related field.

- Demonstrated experience in service performance monitoring, reporting, evaluation, quality improvement and/or project management.

- Proven experience supporting service improvement,



system implementation or organisational change initiatives.

- Experience working with software developers, digital projects or system integrations.

- Strong analytical skills, with the ability to interpret data and provide insights that support informed decision-making and service improvements.

- Experience working with client management systems (proficiency in Power BI and Microsoft Power Platform will be highly regarded).

- Experience developing reports, dashboards and performance monitoring frameworks.

- Strong communication, training and stakeholder engagement skills.

- Demonstrated ability to manage multiple projects, priorities and competing deadlines effectively.

- Willingness and capacity to travel regularly to all QuIHN locations throughout Queensland.

- Current Queensland Driver Licence.

- Ability to obtain a National Police Check.

Interested in applying?

Roles at QuIHN are merit based. Merit for this role will be assessed by looking at your knowledge, skills and experience, and personal qualities.

To enable us to assess your merit, please apply via Seek with:

- your current resume, including qualifications and employment history.

- a short statement (of no more than two (2) pages) demonstrating your experience in relation to the "Key Responsibilities" and how you fit "What we're looking for"

- as well as outlining your motivation to join QuIHN

Applications close the Friday 21 August 2026, however the position may be filled before that time.

If you haven't been contacted within two weeks of the closing date of this advert, unfortunately your application has been unsuccessful.

📌 Service Development Lead (Brisbane)
🏢 Quihn
📍 Brisbane