Our focus is in delivering accessible imaging with a strong emphasis on delivering an excellent patient experience and service delivery.
About the Role
We are seeking two experienced Medical Receptionist / Radiology Receptionists to join our new clinic at Oakleigh and existing clinic at Dandenong. One full time receptionist for United Radiology Oakleigh and one casual receptionist (floater) to work between both clinics.
This is a frontline position suited to someone who thrives in a fast-paced healthcare environment, can manage competing priorities, and delivers exceptional patient service.
Key Responsibilities
- Patient check-in, registration, and front desk management
- Appointment scheduling across multiple imaging modalities
- Managing high-volume inbound calls and enquiries
- Processing Medicare, DVA, and private billing
- Handling payments and daily reconciliation
- Maintaining accurate patient records (RIS/PACS systems)
- Liaising with radiologists, radiographers, and sonographers
- Supporting efficient clinic workflow and patient throughput
Skills & Experience
- Medical Receptionist / Healthcare Administration experience desirable but not essential
- Radiology or Diagnostic Imaging experience (desirable but not essential)
- Multilingual desirable (not essential)
- Experience with Medicare billing, and patient claiming
- Familiarity with RIS/PACS systems
- Strong customer service and patient care skills
- Excellent communication and phone manner
- High attention to detail and organisational skills
- Ability to multitask in a rapid-paced medical environment
What We Offer
- Work with a growing, clinician-led organisation
- Supportive, team-focused culture
- Ongoing training and development
- Career progression opportunities as we expand
- Stable, long-term role in the healthcare industry