We are seeking a Sales Manager to join the team!

Are you a commercially driven sales leader ready to take ownership of new business growth in a premium, niche industry? This is a compelling opportunity to lead the Customer Relations function of a specialist jewellery and luxury watch insurance business, based in Sydney CBD. With accountability for revenue growth, team performance, and customer experience across both onshore and offshore teams, this role offers real leadership impact, strong earning potential, and the chance to shape a high-performing sales culture in a business that has genuinely redefined the insurance experience.

About us

We are a leading specialist in jewellery and luxury watch insurance, providing cover for loss, damage, and theft. Having redefined the customer experience in their space, they give customers the confidence to enjoy their most treasured possessions anywhere, anytime. With a clear growth agenda and a strong focus on service excellence, this is a business where performance is valued and great people are recognised.

What you'll be doing?

- Owning commercial performance — Taking full accountability for new business revenue, customer acquisition, and sales conversion targets, driving sustainable growth through effective sales leadership and performance management.

- Leading onshore and offshore teams — Motivating, developing, and managing both the Sydney-based Customer Relations team and an offshore BPO partner, fostering a cohesive, high-performing, and customer-focused culture.

- Coaching for capability — Providing hands-on coaching and development to continuously improve team members' sales skills, customer engagement, and overall performance.

- Championing customer experience — Overseeing customer interactions across all communication channels, ensuring a consistently professional and exceptional experience that drives satisfaction,



referrals, and advocacy.

- Managing operations and workflows — Ensuring resources, processes, and operating practices are aligned to support business growth, service delivery, and efficiency objectives.

- Driving compliance and continuous improvement — Establishing and maintaining process standards, ensuring regulatory and policy compliance, and using data and insights to identify opportunities and optimise outcomes.

- Managing the BPO relationship — Overseeing the performance and relationship with the offshore BPO partner to ensure consistent standards and alignment with business objectives.

- Collaborating with key stakeholders — Partnering across the business to align customer, commercial, and risk priorities, and contributing to broader organisational improvement and growth initiatives.

Who are we looking for?

- Sales and customer service leadership experience — Proven experience leading a customer service, sales, contact centre, or customer acquisition team with demonstrated results in revenue growth and performance improvement.

- People leadership and coaching capability — Strong ability to inspire, develop, and hold teams accountable, building a culture of engagement, collaboration, and continuous improvement.

- Commercial acumen — The ability to balance customer experience, commercial outcomes, and risk considerations in a quick-paced, growth-focused environment.

- Communication and stakeholder skills — Strong interpersonal, relationship-building,



and stakeholder management skills to influence and collaborate across all levels of the business.

- Data and reporting proficiency — Experience working with performance reporting, CRM systems, and operational metrics to drive informed decision-making and identify trends.

- Offshore or BPO experience — Prior experience managing offshore or BPO teams is advantageous and will be well regarded.

- Industry background — Experience in insurance, financial services, luxury goods, or a related industry is desirable but not essential — the right leadership capability and mindset are what matter most.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

- Competitive base salary — A base salary of $90,000 to $100,000 per annum plus superannuation.

- Incentives — Additional earning potential through a performance-based incentives structure that rewards commercial results.

- Premium niche industry — The opportunity to work in a distinctive and growing specialist insurance segment focused on luxury and high-value items.

- Real leadership impact — A genuine opportunity to shape team culture, drive business performance, and be recognised as a trusted leader within the organisation.

- Sydney CBD location — Based in a convenient, central Sydney CBD location.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome applications from leaders across all industries — if you are driven by performance, passionate about people, and ready to make your mark, we would love to hear from you.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

📌 Sales/ Client Relations Manager (Sydney)
🏢 Important Group
📍 Sydney