We are seeking a highly organised and communicative individual to join our Sales Team in the role of National Account Sales Support. You will be responsible for ensuring a seamless customer experience by coordinating cross‑functional activities, monitoring the progress of orders and deliverables, and supporting the team in exceeding customer expectations.
Key Responsibilities
- Comply with the Order Coordination process to maximise invoicing opportunities while adhering to the Company’s policies.
- Ensure PI and OB top line and GP are always accurately represented in the Order Coordination spreadsheet and AS400.
- Facilitate the highest levels of communication with both internal and external stakeholders by providing accurate and timely answers to all enquiries, including communicating with customers at milestones of order progression.
- Ensure that AS400, the Lead Order Database, and the Order Coordinator spreadsheet are maintained and accurate at all times.
- Track incoming rental units and coordinate with Branches to ensure timely workshop processing and on‑time delivery to customers.
- Hold Branches accountable for meeting delivery commitments and promptly escalates potential issues or delays.
Skills & Experience
- Moderate Microsoft Excel skills (required)
- High organisation skills
- Great communication and customer service skills
- Attention to detail
- High level of professionalism
Benefits
Crown’s history began when two brothers founded the Company in New Bremen, Ohio in 1945. Today, a fourth‑generation family continues to lead Crown globally. Being family‑owned and run, the company values long‑term employee relationships, with numerous service milestone recognitions.
- A benefits program which gives access to discounts and cashback from over 400 retailers nationwide.
- Access to a health and wellbeing platform supporting mental, physical and financial goals.
- Corporate rates for private health insurance.
- An inclusive working workplace.
- An employee assistance program for confidential counselling with chat, phone and face‑to‑face options.
The Company
Crown Equipment is a well‑respected global materials handling equipment company that has enjoyed 50 years of success in the Australian market. The company operates across all Australian states, territories and many regional locations. It is known for highly skilled staff, quality products, strong service, parts backup and leading‑edge technology.
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📌 National Account Sales Support (Cumberland City Council)
🏢 Crown Equipment- Australia
📍 Cumberland City Council
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