Apply on Kit Job: kitjobau.com/job/3vs2v6

Our company is seeking an ICT Customer Support Officer to join our team at our West Melbourne office. This is a hands-on, full time role suited to someone with a passion for PC hardware, strong attention to detail, and experience working across inventory and RMA workflows. You'll play a key part in building, testing, and supporting our custom PC systems while assisting with warranty and stock operations.

Location

West Melbourne

Key Responsibilities
Build desktop systems in line with company standards and production requirements
Assist with PC testing and troubleshooting in line with company standards as required
Support the RMA team with the administration of faulty, returned, and warranty-related parts
Process stock transfers from the warehouse and update stock movements between relevant departments and locations
Sort and organise faulty parts so they are ready to be reviewed, claimed, returned to suppliers, or otherwise actioned
Prepare, submit, and follow up on supplier warranty claims, including replacements, rejected claims, pending claims, repairs, and credit notes




Assist with testing faulty or returned parts when required, including covering RMA testing duties during staff absences
Escalate urgent, high-value, unclear, disputed, or warranty-sensitive RMA cases to the RMA supervisor or relevant manager

What You'll Bring
1–2 years of relevant work experience in a similar ICT, PC building, or RMA support role
Prior experience using Cin7 Inventory Software (essential)
Prior experience using ClickUp (essential)
Solid understanding of PC components and desktop system assembly
Solid organisational skills and attention to detail
Ability to manage multiple tasks across building, testing, and warranty workflows
Valuable written communication skills for handling supplier claims and internal escalations
A team player who can work independently when required
Full Australian working rights

Pay: $70,000.00 – $80,000.00 per year

Work Location: In person

Apply on Kit Job: kitjobau.com/job/3vs2v6

📌 Ict Customer Support Officer West Melbourne
🏢 Aftershock PC
📍 West Melbourne