Apply on Kit Job: kitjobau.com/job/3udqu9

We are looking for the operational backbone off our office, the person who keeps things organised, ensure the techs have what they need and ensures our customers are looked after from first point of contact through to job completion. Working closely with the General Manager and field team to support scheduling, administration, customer communications and general business operations.

A minimum of 3+ years experience in office management or administration is required for this position.

Experience in the plumbing or trades industry is preferred but not essential.

Candidates must have experience with job management software systems.

Please note a Valid Police Check and Working With Childrens Check must be held at all times - Please do not apply if you are unable to provide these.

Key Responsibilities

Administration and Operations:

· Manage the day-to-day office operations, phones, emails and general correspondence

· Maintain accurate records across our job management system (Service M8) and accounting software (Xero)

· Assist with invoicing, accounts receivable follow-ups, and bookkeeping tasks

· Manage supplier relationships and coordinate orders with Reece, Tradelink, and other suppliers

· Maintain compliance documentation, insurance records, and contractor files





Scheduling & Customer Service

· Coordinate job scheduling and dispatching for field technicians using Service M8

· Handle incoming customer enquiries professionally and efficiently

· Manage scheduling changes, emergency callouts, and priority job allocation

· Send follow-up communications, review requests, and maintenance reminders to clients

· Manage customer complaints with professionalism, escalating to the General Manager where needed

Team Support

· Assist with onboarding current staff, including preparation of documentation and system access

· Support HR administration — tracking leave, maintaining personnel files, coordinating training sessions

· Order and manage office supplies, vehicle consumables, and equipment records

· Liaise with field staff daily to ensure smooth job handover and communication

What We Offer

· Family-like team culture where your contribution is genuinely valued

· The opportunity to grow with the business during the next expansion phase

· Career progression including external training in sales and customer service

Hours

· Monday to Friday 8am – 4pm at Rathmines 2283

Australian citizenship is required for this position.

Apply on Kit Job: kitjobau.com/job/3udqu9

📌 Office Manager (Rathmines)
🏢 Important Group
📍 Rathmines