**Join a Fulfilling Career as a Telephone Debt Collection Specialist with Commercial Credit Services -**
Are you ready for a rewarding and dynamic career opportunity? Commercial Credit Services, a prominent debt collection agency serving Australia and New Zealand, is excited to invite you to join our expanding team in the heart of Mulgrave. As a Telephone Debt Collection Specialist, you'll be a valued member of a vibrant workplace that fosters inclusivity and celebrates diversity.
**Why Choose Us?**
At Commercial Credit Services, we are dedicated to building a vibrant workplace where your career can truly flourish. We believe in nurturing talent, encouraging professional development, and supporting our team members as they expand their skills and discover their full potential.
This role presents an excellent opportunity for individuals who are eager to learn, grow, and thrive within our business. If you're passionate about developing your career and contributing to a forward-thinking company, we'd love to hear from you.
**What You'll Be Doing**:
As a Telephone Debt Collection Specialist, your role will involve:
- Empathetic, considerate, and professional interactions with customers to find effective solutions.
- Quick thinking and the ability to adapt to emotional and high-pressure situations.
- Collaborating with a supportive team to achieve collective goals.
- Negotiating payment plans with customers to resolve outstanding debts.
**To be considered for this role**:
The following is non-negotiable, and we do require you to commit to this:
- Ability to work minimum 3 shifts per week (**note**:
our office is closed on Public Holidays and weekends)
- Ability to work at least 20 hours per week.
- Ability to finish at 8.30pm Monday to Thursday if required.
- Ability to start at 7.30am if required Monday to Friday.
- **Must** be **Available** to **work**on **Mondays (**minumum 5 hour shift**)**.
- **Must**be **Available**to **work** on **Fridays to 5pm (**minumum 5 hour shift**)**.
- Commitment to at least 18 months in this role or LONGER!
- Work from our office location at 799 Springvale Road in Mulgrave - South-Eastern Suburbs.
**Qualities We Value**:
To thrive in this role, you should embody the following qualities:
- A positive and can-do attitude.
- Solid problem-solving skills.
- The ability to handle pressure and stressful situations with grace.
- Ability to take on board feedback in a positive manner.
- Empathy and genuine care for our customers.
- Quick decision-making abilities.
- Excellent verbal communication skills.
- Fluency in languages other than English is a strong advantage.
**Advantages Await**:
- Competitive hourly rate with additional evening shift incentives.
- Career advancement opportunities within the organisation.
- Potential for leadership roles for high-performing team members.
- Exciting incentives and rewards for our dedicated teams.
- A diverse and inclusive workplace that values every individual's contribution.
**How to Begin Your Journey**:
Eager to embark on this fulfilling career path with us? To be considered for this exciting role, please submit the following:
**Job Type**: Casual
- Were you referred by a current member of staff member, if so, who?
- What is your best CONTACT NUMBER to reach you on?
- What is your EMAIL ADDRESS to contact you on?
- How long do you plan on working with Commercial Credit Services?
- How many hours a week do you wish to work?
- How many shifts per week do you wish to work between Monday - Friday?
- Are you able to commit to shifts Monday to Thursday that may finish at 8.30pm?
- Are you able to commit to shifts Monday to Friday that may start at 7.30am?
- Are you available to work a Monday shift?
- Are you available to work a Friday shift finishing at 5pm?
- Do you speak any other languages fluently if YES - what languages?
- This role is based in our Office in Mulgrave - (Corner Miles & Springvale Road - Mulgrave - South-Eastern Suburbs of Melbourne) does this location suit your ability to attend?
- Do you have any planned holidays in the next 18 months - if yes when?
- Are you an Australian Citizen or Permanent Resident, if not what Visa do you hold and does it have any work restrictions, is so what?