Elite Attachments Australia is a specialised engineering company with a focus on designing and building high-quality and durable quick hitches for excavators. With a quality first approach and an ethos to have the best designed product at the best price. Elite is committed to providing excellent value to customers across Australia and New Zealand.
We are looking for an experienced and motivated Internal Customer Service Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting customers and internal stakeholders, and takes pride in delivering outstanding service.
About the Role
As part of our customer service team, you will be responsible for managing customer enquiries, processing orders, coordinating with internal departments, and ensuring a smooth customer experience from start to finish.
Key Responsibilities
- Respond to customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Coordinate with production, purchasing, and dispatch teams
- Provide product and service information to customers
- Resolve customer issues promptly and professionally
- Maintain accurate customer records and documentation
- Support the sales team with administrative tasks
- Build and maintain strong customer relationships
Skills & Experience
- Previous experience in an internal customer service role
- Strong communication and interpersonal skills
- Excellent phone manner and professional email communication
- High attention to detail and strong organisational skills
- Ability to multitask and work under pressure
- Proficient computer skills, including Microsoft Office and CRM systems
- Positive attitude and team-focused approach
What We Offer
- Supportive and friendly team environment
- Stable, full-time position
- Competitive salary based on experience
- Opportunities for growth and development
- Convenient workplace location
- Free On-site Parking
Apply Now
If you're an organised, customer-focused professional looking to join a successful and growing business, we'd love to hear from you.
Apply today by submitting your resume and cover letter outlining your experience and suitability for the role.
📌 Experienced Internal Customer Service Representative (Bayswater North)
🏢 ELITE ATTACHMENTS AUSTRALIA
📍 Bayswater North
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