Join the Sydney Central Hotel Crew

As one of the preferred apartment hotels in Sydney CBD, Sydney Central Hotel Managed by The Ascott Limited offers a prime location for guests in Sydney with access links to the CBD, and just a short walk from Central Train Station. Boasting 255 rooms across 18 levels, long-stay and short-stay guests are welcome. Enjoy on-site and in-room dining courtesy of Thomas St Kitchen and Bar, serving a variety of dishes including steak, burgers, and more.

Sydney Central Hotel, managed by The Ascott Limited, now seeks an enthusiastic and dedicated person to join as part time Guest Service Officer. This part-time role will report to the Guest Service Manager and work closely with other departments.

In this role you will be responsible for:

- Delivering a warm, professional and efficient guest experience across check-in, check-out and general front office interactions in line with service standards.

- Responding promptly to guest requests, enquiries and concerns, while maintaining guest privacy, security and satisfaction at all times.

- Coordinating effectively with housekeeping and other internal departments to support room readiness, guest preferences, VIP arrangements and smooth shift handovers.

- Completing cashiering, auditing and administrative duties accurately, including balancing transactions, managing bookings, handling account adjustments and maintaining secure cash practices.

- Maintaining high presentation and operational standards throughout the property, while following company policies, procedures, and health and safety requirements.

To be successful in this role you must have:

- Previous experience in a customer service or hospitality role, with the ability to deliver friendly and skilled service in a fast-paced environment.

- Strong communication and interpersonal skills,



with confidence in building rapport with guests, handling enquiries and working collaboratively with internal teams.

- A high level of attention to detail and accuracy, particularly when managing guest information, financial transactions, audits and administrative tasks.

- A proactive and solutions-focused approach, with the ability to resolve issues, manage competing priorities and follow through on tasks effectively.

- Professional presentation and a strong commitment to company standards, policies, training requirements and workplace health and safety practices.

In return, you will:

- An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event and Cultural Leave is yours on top of your annual leave!

- Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)

- Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide

- Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)

- Grow With Us – Leadership training and a pathway to become a future GM

- Perks You’ll Love – $10 chef-prepared staff meals and $10 staff parking to make every day easier.

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia’s bold journey to grow from 8 to 30 hotels by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

📌 Guest Service Officer - Part Time (Haymarket)
🏢 Sydney Central Hotel
📍 Haymarket