Job Description:

As a Customer Care Associate, your role will be to help create outstanding customer experiences within a friendly, welcoming, patient focused practice.

The successful applicant will be employed in a role that involves engaging with clients and ensuring their visit is first class. This includes helping to create a friendly environment, demonstrating our values and culture on a daily basis with clients and other team members and working closely with a team to ensure a happy, cohesive work environment

Key Criteria for this position include:

• You must be able to work 20-36 hours per week
• You must love people and enjoy getting to know new people quickly
• You must be someone who shows initiative, is a quick learner and is always looking for
things to do
• Previous reception experience is an advantage but we have capacity to train individuals who are willing to learn the ropes.
• Good communication skills and professional telephone manner
• Ability to take direction, work as part of a team and individually




• Proficient computer skills - knowledge of Cliniko an advantage
• Experience with HICAPs machines an advantage
• Able to work under pressure with a high attention to detail
• Ability to multi-task and prioritise
• Robust written and verbal communication skills
• Ability to relate well with patients, practitioners, other staff and visitors to the Clinic
• High standard of presentation
• Must be reliable, honest and possess a high level of work ethics

Key Responsibilities include but are not limited to:
• Greeting Patients
• Answer telephone calls and enquiries
• Billing and receipting of patient accounts
• Scheduling appointments
• General administrative duties
• Maintain confidentiality while managing patient records
• Adhere to Practice Protocols and Policies and Procedures
• Maintain reception area and consulting rooms

📌 Customer Care Associate - casual (Brisbane)
🏢 Move Osteopathy
📍 Brisbane