Apply on Kit Job: kitjobau.com/job/3qciwq

Lead a high-performing sales and customer experience divisionHelp shape the next phase of growth for an international travel brandLive and work in Byron BayThis is an opportunity to step into a high-impact leadership role with one of Australia's most recognised youth and adventure travel brands.You will be responsible for driving sales performance, strengthening team culture and helping shape the next phase of growth as Happy Travels continues to expand across Australia, the UK and beyond.About Happy TravelsSince launching in ****, Happy Travels has grown from a strong retail and hostel-based travel business into one of Australia's leading travel brands.Today, we help thousands of traveller's plan and book trips across Australia and overseas, from custom East Coast itineraries and campervan road trips to group tours and multi-stop international travel experiences.The business now spans retail, online sales, e-commerce, tour operations and travel technology, supported by our own customer journey process, CRM systems and booking platforms.Our Head Office is based in Byron Bay, but Happy Travels operates with the pace, ambition and commercial focus of a much larger growth business.
This creates a unique opportunity for someone who wants real career progression, leadership exposure and commercial responsibility, while still enjoying the lifestyle that comes with living and working in Byron Bay.The OpportunityAs we move into our next phase of growth, we are looking for a commercially minded leader to take ownership of our Online Sales & Customer Experience division.Reporting directly to the COO, you will lead the performance, operations and ongoing development of a fast-paced, high-volume sales environment.
This includes working closely with Team Leaders, Senior Consultants, Conversion Specialists and the Campervan team to drive strong commercial outcomes and a consistently high standard of customer experience.This is a hands-on leadership role with genuine influence across sales performance, customer experience, operational strategy and team development.You will be responsible for driving conversion, improving operational efficiency,



strengthening leadership capability and ensuring the division continues to scale effectively.What You'll Be Responsible ForYou will play a key role in:Driving revenue growth and sales performance across inbound channelsLeading, coaching and developing high-performing sales and operational teamsBuilding accountability, KPI visibility and clear performance standardsImproving systems, workflows and operational processes across the divisionSupporting workforce planning, team structure and succession developmentStrengthening leadership capability across Team Leaders and senior team membersImproving customer journey execution and service delivery standardsSupporting strategic planning, reporting and business growth initiativesCreating a motivated, engaged and high-performing team cultureThis role requires someone who can balance commercial outcomes with strong people leadership.
You will need to drive accountability and performance while continuing to build a culture that people genuinely want to be part of.Based in our Byron Bay Head Office, this role offers the rare combination of strategic influence, leadership ownership, career growth, commercial impact and lifestyle.About YouYou are a strong people leader who naturally raises standards, builds accountability and thrives in high-performance environments.You bring energy, commercial awareness and operational confidence, with the ability to motivate teams, drive results and create a culture people genuinely want to be part of.You understand both the commercial and people side of a business and are confident leading teams through growth, change and evolving operational demands.You will ideally bring experience in fast-paced,



target-driven environments where you have demonstrated success in:Driving sales performance and commercial outcomesCoaching, developing and performance managing teamsBuilding high-performance culturesDeveloping leaders and improving team capabilityStrategic planning and operational leadershipWorkforce planning and succession developmentCustomer experience improvementLeading teams through growth and changeWhy Happy Travels?
We sell something that actually changes people's lives!
Happy Travels is a high-performing sales business, but we are not selling something dry, faceless or hard to believe in.We sell travel, adventure and once-in-a-lifetime experiences.
The kind of moments people remember for the rest of their lives.That makes the work different.
Yes, we care about performance, targets, accountability and commercial results, but the product itself is fun, meaningful and genuinely exciting to sell.You will be joining a business built on momentum, ambition and high-performing people.
We move quickly, back strong ideas and give our leaders real autonomy to influence outcomes across the business.For the right person, it is a rare mix: serious career growth, robust earning potential, real leadership influence and a product that is good for the customer, good for the team and good for the soul.What's On OfferA genuine leadership opportunity within a growing international travel businessDirect influence across sales performance, operations, team culture and customer experienceThe ability to shape and develop high-performing teamsSignificant visibility and collaboration with senior leadershipReporting directly to the COOCareer growth within an ambitious company expanding across Australia and internationallyHigh level of autonomy, influence and ownershipCompetitive salary plus strong performance incentivesHigh-performing, energetic and commercially driven cultureThe rare combination of meaningful career progression and Byron Bay lifestyleIf you are ambitious, commercially driven and excited by the opportunity to play a key role in the growth of a rapidly evolving travel brand, we'd love to hear from you.
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Apply on Kit Job: kitjobau.com/job/3qciwq

📌 Digital Sales & Operations Manager (Byron Bay)
🏢 Happy Travels Australia
📍 Byron Bay