Hours: 38 hours per week
Requisition ID: REQ657565
Service: Hunter Valley Palliative Care Specialty Hub
Remuneration: $35.84 - $36.96 Hour + 12% Super
Primary Locations: Muswellbrook (4 days/week) & Cessnock (1 day/week)
Application Close date: Wednesday the 20th of May

About the Service

Join our newly established Hunter Valley Palliative Care Specialty Hub, working alongside a dedicated multidisciplinary team of Nursing and Allied Health professionals. This service is committed to delivering compassionate, person-centred palliative and end-of-life care to patients, families, and carers across the region.

With a new Muswellbrook Community Health facility opening in July 2026, this is an exciting prospect to be part of a growing and evolving service. You will also be supported by a wider administrative network across Singleton, Muswellbrook, and Kurri Kurri Community Health sites.

About the Role

As an Administrative Officer Level 3, you will play a pivotal role in ensuring the smooth operation of the Palliative Care Hub. Reporting to the Nurse Unit Manager (NUM) – Hunter Valley Community Health, you will provide high-level administrative and clerical support to nursing and allied health teams across multiple sites.

Your work will directly support clinicians in delivering high-quality care by ensuring productive coordination, communication, and organisation of services.

Key Responsibilities

- Provide comprehensive administrative support to clinical teams

- Coordinate and book home visits, appointments, and support groups

- Liaise with patients, families, and carers with professionalism and empathy

- Maintain accurate electronic patient records and documentation

- Manage fleet vehicles, supplies, and ordering processes

- Assist the NUM with rostering and workforce coordination
- Respond to enquiries and support service coordination across multiple sites
- Work autonomously while contributing to a collaborative team environment

About You

You are a highly organised and compassionate professional who thrives in a dynamic healthcare environment. You bring strong administrative expertise and a calm, respectful approach when supporting patients, families, and colleagues - particularly in sensitive situations.

Essential Skills & Experience:





- Proven ability to plan, prioritise, and manage workload independently

- Strong proficiency in computer systems, software, and electronic records

- Experience with transcribing software and medical terminology (or demonstrated competency)

- Excellent communication skills (written, verbal, and telephone)

- Ability to work collaboratively across teams and multiple sites

- High level of accuracy, attention to detail, and confidentiality

- Demonstrated ability to support coordination of services and workflows

What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

- Supportive and collaborative team environment

- Ongoing professional development opportunities across the administrative network

- Career progression opportunities within NSW Health

- Ongoing support from an Administration Manager and experienced colleagues

- Annual leave and paid parental leave for eligible employees

- Salary packaging options to increase take-home pay

- Fitness Passport and Employee Assistance Program (EAP) to support wellbeing

Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Shauna Bergin on *************@health.nsw.gov.au

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp





This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via *********@salarypackagingplus.com.au or 1300 40 25 23.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact ***************@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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📌 Palliative Care Hunter Hub Administration Officer Level 3 (Hunter Region)
🏢 NSW Health
📍 Hunter Region