Who is Adica Insurance?

Adica Insurance is an Australian company which is part of the global MS&AD; Group, headquartered in Japan. We offer motor vehicle insurance to the Australian market under the Toyota Insurance, Lexus Insurance and PowerTorque Insurance brands.

At Adica, we put people first. We strive to create a place where everyone is welcome, and everyone can flourish.

Here is a place you can learn and grow, challenge yourself and discover new possibilities. We have a strong culture of internal progression, and we love to help our people find out exactly what they're capable of.

We know that life is not all about work, but work is a big part of life, so we embrace flexibility to make sure work doesn't get in the way of the other things that matter. We operate a hybrid model - with office space for collaboration, creativity and relationship building, and home offices for focused work where you can better manage life's other demands.

Adica Insurance is recognised as an Employer of Choice and is also a certified Family Inclusive Workplace. We are also proud to be a member of the Diversity Council Australia.

What We Offer At Adica

At Adica we put people first, we strive to create a workplace where all employees feel supported and empowered. We have a range of initiatives in place to support you and were recently certified as a Family Inclusive Workplace:

- Enjoy a fully maintained company car and mobile business tools

- A considerable discount on motor vehicle insurance for you and your family.

- 14 weeks Paid Parental Leave for all parents + super payments for both paid and unpaid leave, up to 52 weeks.





- A Wellbeing Program for all staff.

- Events and initiatives to enjoy throughout the year.

- Reward and recognition programs including company-wide Excellence Awards.

- Access to an Employee Assistance Program 24/7, available for you and your family.

- Flexibility with work location – we offer hybrid working to work from home and in the office.

The Role & The Team

This role is based in the Melbourne area, working from home and on the road, supported by an experienced team of motor assessors and reporting to the Assessing Team Manager – Southern Region.

This opportunity will see you:

- Provide technical guidance and mentoring to assessors to build capability and consistency.

- Act as the first point of escalation for motor assessors.

- Support Asssessing Team Managers with complex customer complaints.

- Inspecting damaged vehicles by either electronic or physical assessment.

- Establishing market value for total loss claims and ensuring that salvage transport and WOVR requirements are met.

- Reviewing third party demands and advise the claims department whether claims are fair and reasonable.

- Resolving customer enquiries in respect of repairs and monitor repair cycle times.





- Supervising work in progress and ensuring quality of repairs.

- This role will see you doing a combination of on road and digital assessments.

- Assist with Catastrophic Weather Events (Commercial Hail & Storm), which may require occasional interstate travel.

Your Skills & Experience

It's essential for you to:

- Be a Code Approved Assessor (either: 5+ years’ experience as a panel beater, spray painter, motor mechanic; or 7+ years as a motor insurance assessor; or Certificate IV Vehicle Loss Assessing Course).

- Have previous experience in motor assessing and the estimation of vehicle body repairs.

- Have the ability to self-motivate, work autonomously and within a team

- Have strong communication and customer service skills, both written and verbal.

- Have a current driver's licence.

Whilst not essential, experience using Estimage (Stelvio) and experience using Microsoft Excel will be highly regarded.

Apply Now:

If you’re keen to join Adica and be a part of our team, please apply now making sure you provide a cover letter and CV. We encourage you to apply for this position as soon as possible.

We are passionate about building and maintaining a diverse and inclusive workforce. Adica is an Equal Prospect Employer, and we encourage applicants from all cultural backgrounds to apply, and we will provide a safe and supportive workplace for people with disabilities.

Agencies, please note this vacancy is being managed by our internal HR team. We will contact our preferred agency partners should we require additional support. Thank you.

📌 Senior Motor Assessor (Melbourne)
🏢 Adica Insurance
📍 Melbourne