At Urban Utilities, our purpose is simple yet powerful - Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

About the Opportunity

Reporting to the Senior Manager Digital Infrastructure, the Digital Infrastructure Network and Things Lead is responsible for leading a team delivering both technical and functional support across core network services and infrastructure. This includes Business-as-Usual (BAU) operations, maintenance, configuration, patching, and the management of incidents, problems, service requests, and changes.

The role spans core IT, OT, and IoT network environments, ensuring systems are secure, reliable, and operating at optimal performance levels in line with business expectations.

In this role, you will:

- Lead, mentor, and develop a high-performing network infrastructure team.
- Ensure operational and process documentation is accurate, up to date, and effectively maintained.
- Manage vendor relationships and monitor performance against contractual obligations and service levels.
- Engage with stakeholders to understand business needs and align network services accordingly.
- Ensure the ongoing reliability, stability, and performance of Network Services across the organisation.
- Drive continuous improvement, automation, and optimisation initiatives.
- Oversee end-to-end service delivery aligned to SLAs, KPIs, and contractual obligations.
- Lead service governance forums, reporting, and continuous service improvement.
- Lead the delivery of infrastructure and capital projects from planning through to execution and close-out.
- Manage budgets, forecasting, and financial performance across projects and operational initiatives.
- Lead incident, risk, and issue management processes, including root cause analysis and mitigation strategies.

You will bring:

- Experience in IT infrastructure, network operations, or service delivery leadership roles.




- Solid experience delivering infrastructure projects end-to-end.
- Experience with enterprise network and security platforms (e.g. Meraki, Fortigate, Aruba, Palo Alto, and Check Point).
- Knowledge of digital infrastructure technologies across IT, OT, and IoT domains.
- Experience in managing network operations, including LAN, WAN, VPN, and IoT networks.
- Financial management skills, including budgeting, forecasting, and planning to ensure cost-effective network operations.
- Experience in network management within a regulatory compliance framework such as APRA, SOCI, etc.
- Cloud networking, particularly Azure.
- ITIL frameworks and service management best practices.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We'd still encourage you to apply as we we're looking for the right human being for this role - it's about so much more than ticking all the boxes!

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Performance of 'on call' duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position.

Why Urban Utilities

At Urban Utilities, the work we do is about so much more than the bottom line.



We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our team:

- Generous Salary Packaging options, including novated leases
- Corporate discounts across Health insurance, technology and more
- 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
- Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
- Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There's no us without you. Come shape the future with us.

How to Apply

Click 'Apply' to submit your application.

Applications close Thursday 21st May

Please note: applicants may be required to undergo a pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

📌 Digital Network Manager (Brisbane)
🏢 Urban Utilities
📍 Brisbane