(KQ-492) - Customer Service Officer

(KQ-492) - Customer Service Officer

07 Oct
|
Hays Contact Centres
|
Southbank

07 Oct

Hays Contact Centres

Southbank

Customer Service | Utilities | CBD/WFH hybrid |Full Time Permanent position| $62,700 |



Your New Company

A disruptive energy innovator achieving significant compound growth with a vision to transform energy markets and customer experiences. Based in South Melbourne, the company operates across Australia. The company is known for its engaging and rewarding environment and for its investment in its people to achieve their aspirations.



Your New Role

You will perform your role with an emphasis on quality, accuracy, timeliness, compliance and excellent customer service that drives a process of continuous improvement in practices, outputs and to foster and develop constructive working relationships across the company.

The 'can do, will do' persona is preferred.



Your responsibilities



- Managing incoming calls and customer service enquiries by identifying and assessing customers' requirements

- Providing accurate, valid and complete information to customer enquiries via phone and emails

- Maintaining excellent customer service at all times

- Monitoring and assigning accounts with outstanding debts to Collections team

- Planning and implementing a course of action to recover outstanding payments

- Finding, locating and contacting debtors via phone calls, emails and post to make enquiries on their payment status

- Negotiating pay for deadlines or payment plans

- Overseeing, handling and answering questions or complaints

- Using CRM systems to keep detailed notes regarding conversations with customers and outcomes



What you need to succeed



- Customer Service experience

- Excellent phone manners (previous experience preferred)

- High attention to detail

- Energy Industry experience in same or similar role (Desirable but not essential:)



- An understanding of utilities sector rules & regulations (Desirable but not essential:)

- Intermediate Excel skills (Desirable but not essential:)

- Debt collection experience (Desirable but not essential:)



What you will get in return



- Working with great people

- Significant career progression in a high growth company

- Flexible Working Arrangements

- Diverse and inclusive. When we bring all values and perspectives to the table and give everyone a voice, we foster an inclusive environment for our employees which empowers us to be more innovative for our customers



What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Aimee Walsh at aim******@******.au + click to reveal



SA Licence number : LHS 297508



+ click to reveal

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/21170697/kq-492-customer-service-officer-southbank/?utm_source=html

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