NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (IAG), we’re proud to be one of Australia’s most iconic brands.

We’re currently looking for a Specialist, Business Support to help drive operational excellence, strengthen compliance, and uplift the quality of CTP claims processes across IAG. In this role, you’ll play a vital part in ensuring claims are set up, processed, and managed accurately and efficiently, supporting frontline Consultants and Team Leaders across all jurisdictions and contributing to safer outcomes for our customers and communities.

This is a permanent full‑time role based in Gadigal Country (Darling Park 2, Sydney), with an expectation of working for 3 days fortnightly in the office.

What You’ll Do

- Deliver accurate, timely and compliant claims processing and specialist task management across all CTP jurisdictions.
- Manage inbound requests and workflow items end‑to‑end, ensuring high data quality, correct coding and smooth customer outcomes.
- Identify process, customer or performance issues and channel insights through established continuous improvement pathways.
- Collaborate effectively with Consultants, Team Leaders and specialist teams to support consistent ways of working and strong delivery outcomes.
- Build constructive relationships with key internal and external stakeholders including Compliance, Business Improvement, regulators and other insurers.




- Maintain high standards of governance by adhering to regulatory obligations, business rules and system user agreements.
- Identify and escal…

What You’ll Bring

- Demonstrated experience in operations or administrative roles.
- Strong understanding of CTP legislation, regulations and guidelines (NSW, ACT; familiarity with SA beneficial).
- Solid attention to detail with a high compliance and quality focus.
- Effective organisation and time‑management skills, with the ability to manage competing priorities.
- Confident communication skills with proven ability to engage internal and external stakeholders.
- Proficiency in Microsoft Excel and general Microsoft Office applications.
- Experience within personal injury claims, CTP lodgement and/or processing operations would be advantageous.

What We Offer

- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work‑from‑home and flexible options with myFlex.
- Up to 50% off personal insurance, including home and motor.
- Partner discounts on private health insurance, tech & appliances and more.
- Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities.
- employment type eligibility criteria apply

Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

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📌 Specialist, Business Support (City of Sydney)
🏢 Iag
📍 City of Sydney