Overview

The Global Public Sector Center of Excellence (COE) is seeking an Enablement Analyst or Senior Enablement Analyst based in Sydney, Australia . The Public Sector COE Enablement function serves as a central hub for coordination, awareness, and collaboration across Salesforce organisations on critical Public Sector selling requirements—including regulatory compliance, policy awareness, and field enablement resources.

This role sits within the GPS Sales Excellence & Enablement organisation and supports the Global Public Sector COE in accelerating and scaling Public Sector sales globally. The position helps deliver strategic guidance, enablement programs, and operational support that empower Salesforce teams to sell effectively into government markets while operating within the legal, regulatory, and policy frameworks required for Public Sector engagement.

Role Description

This role will work closely with the Director of GPS Sales Excellence & Enablement (U.S.) and partner with the Sr. Manager of Public Sector COE Enablement (U.K) to drive the centralised coordination of Public Sector enablement initiatives across Salesforce Operating Units globally.

Initially, the role will focus on driving compliance awareness and operational execution, ensuring global sales teams understand how to compliantly sell to Public Sector accounts and appropriately engage with Government customers.

Responsibilities

Public Sector Compliance Enablement

- Work closely with the Public Sector COE Enablement Sr. Manager to provide program progress updates to the Director, GPS Sales Excellence and Enablement leader.
- Build strong relationships and coordination across the Public Sector COE internal team and key cross functional partners to ensure alignment and successful execution on all initiatives.




- Manage annual mandatory Public Sector compliance training programs (H1 Ethics & Integrity: Public Sector Customers; H2 Mastering Public Sector Sales) assigned to 13,000+ global learners
- Work with the internal Public Sector COE Program Manager and Strategy POCs to accurately identify and manage training audiences tied to Government Entity-flagged accounts.
- Partner with Legal, Ethics & Integrity, and Internal Audit to develop and operationalise compliance training programs and ensure alignment with relevant Management Action Plans (MAPs)
- Support awareness and enforcement of Org62 system controls — including automated hard stops preventing opportunity/quote creation for non-compliant sellers

Enablement Program Deployment

- Lead coordination and deployment with cross functional subject matter experts for relevant compliance training content within Salesforce Trailhead and the Astro Course Tracker (ACT) platform
- Coordinate cross-functional SMEs (Legal, Ethics & Integrity, Sales Strategy, Enablement) on content development, including localisation for global OUs
- Drive awareness campaigns via Marketing Cloud to learners, managers, COOs, and OU Enablement leaders at key training milestones

Training Management & Reporting

- Leverage Tableau dashboards to track assignments, participation, and completion by leader and Operating Unit for COE leadership and OU COOs
- Support data accuracy across Salesforce learning platforms, flagging system discrepancies or challenges to ensure accurate tracking and program execution.




- Coordinate with internal team to track and deliver cadenced reporting updates as needed to relevant parties and the internal Public Sector COE team.

Global Coordination & Stakeholder Engagement

- Work closely with the Public Sector COE Sr. Manager to serve as Enablement POC for global OU connect sessions across EMEA, ASEAN, India, Japan, and LATAM
- Contribute to monthly executive updates reviewed by GPS senior leadership and the CRO office
- Maintain centralised documentation, resource canvases, and COE Slack channel content to ensure consistent global awareness of compliance requirements
- Coordinate with BT/DET, Trailhead, and Data Management teams on system enhancements impacting compliance tracking

Qualifications

- Experience in enablement operations, program management, sales operations, or business analysis
- Strong written and verbal communication skills
- Experience with Google Workspace (Docs, Sheets, Slides, Drive)
- Robust organisational skills; ability to manage multiple priorities in a fast-paced global environment

Additional Qualifications for Senior Analyst

- Relevant enterprise enablement or strategic initiative experience
- Experience coordinating training programs across large organisations
- Experience building dashboards, reporting frameworks, or program metrics
- Demonstrated ability to manage cross-functional stakeholders across multiple regions

Preferred Qualifications

- Experience with Salesforce CRM, Tableau, or other reporting tools
- Experience supporting sales enablement or learning programs
- Familiarity with Public Sector or regulated industry sales environments
- Experience working in global organisations across multiple time zones
- Proficiency with Slack and internal collaboration platforms

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📌 Enablement Analyst/ Senior Analyst, Public Sector COE (City of Sydney)
🏢 Tableau Software
📍 City of Sydney