Senior Application Support Specialist (Collections & Enforcement) page is loaded## Senior Application Support Specialist (Collections & Enforcement)locations: Melbourne CBD & Inner Suburbs Melbourne VICtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: March 27, 2026 (12 days left to apply)job requisition id: R Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.**About the role**We’re seeking a Senior Application Support Specialist (Collections & Enforcement) to support and enhance our critical collections platforms, ensuring systems run smoothly and issues are resolved quickly. You’ll join an innovative team, who thrive on solving complex system challenges and driving operational excellence.As our Senior Application Support Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.**Day-to-day, you will:*** Maintain stability, performance, and availability of core Enforcement & Collections systems, including Oracle CC&B;, SOA Suite, WebLogic, batch workloads automation, and secure file transfers* Manage and support the Plato service (Equifax) used for enforcement and collections decisioning, ensuring accurate and timely inbound and outbound data exchanges* Monitor and reconcile Plato / Equifax file transfers, handling retries, partial loads, failures, and downstream mismatches impacting Collections workflows* Troubleshoot and resolve complex issues across integrations, batch jobs, secure file transfers, APIs, CC&B; processes, and decisioning workflows—ensuring NAT, Enforcement, and billing processes run within SLAs* Manage and optimise daily and overnight CAWA batch schedules, ensuring all Enforcement, NAT,



and billing workflows execute reliably, on time, and with full job‐stream visibility* Participate in a 24/7 on‐call roster, providing after‐hours incident response, coordinating escalations, and contributing to root cause analysis and recovery* Drive continuous improvement by enhancing monitoring, automation, scripting, documentation, and operational processes within a collaborative and knowledge‐sharing team**This role will suit someone with a curious mind and transferrable skills and experiences, including:*** Strong experience supporting mission‐critical, high‐volume enterprise applications, ideally with Oracle CC&B;, SOA Suite, WebLogic, secure file transfers (Axway/SFTP) and related integrations* Proven capability in AIX and Linux administration at an application‐support level, including log investigation, service/process management, filesystem monitoring, performance analysis, and operational troubleshooting.* Strong technical troubleshooting capability across logs, SQL analysis, batch processing, APIs, and end‐to‐end system behaviour* Proficiency in scripting or programming (Python, Java, Bash, or similar) to support automation, diagnostics, and performance improvements.* Proven ability to operate in a 24/7 support environment, leading incident management, problem management, and structured decision-making* Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across delivery teams, vendors, business units, and technical domains* A growth‐minded, curious individual who values a supportive,



collaborative setting with opportunities to deepen technical capability and advance their career***If you meet some of these requirements, but not all, we encourage you to submit your application.*****With a career at Transurban, you’ll enjoy a range of benefits, including:*** A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year* 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well* Learning and development opportunities to support your career interests* Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more* Share offers and insurance benefits* Social activities, community give-back programs and paid volunteer daysWe offer a range of **flexible working and leave options,** so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.**Apply today.** **Job Type:**Permanent**Closing Date:**27-Mar-2026 0:00**Please note**: The closing date reflects the time zone of the Primary Location for this job posting.**Primary Location:**Melbourne CBD & Inner Suburbs Melbourne VIC
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📌 Senior Application Support Specialist (Collections & Enforcement) (Melbourne)
🏢 Transurban
📍 Melbourne