Customer Service Coordinator (Wattle Grove)

Customer Service Coordinator (Wattle Grove)

Arbor Centre | Perth, WA | Full Time | $60K – $70K + Perks

Join WA’s leading arboricultural company and help deliver great customer experiences.

At Arbor Centre, we’re passionate about trees and the role they play in creating greener, healthier communities. As Western Australia’s leading arboricultural company, we deliver a unique blend of services including:

- Tree relocation

- Arboricultural consultancy

- Tree surgery

- Tree farm operations

- Tree supply and installation

- Infrastructure protection

We’re looking for a Customer Service Coordinator who enjoys helping people, staying organised, and working in a supportive team environment.

If you thrive on delivering great customer experiences and enjoy variety in your day, we’d love to hear from you.

About the Role

This is a key customer-facing role within our business. As a Customer Service Coordinator, you’ll be one of the first points of contact for customers, assisting with enquiries, coordinating bookings, and ensuring a positive experience from the moment they contact Arbor Centre.

Working closely with our Sales and Operations teams, you’ll help ensure enquiries and jobs are managed efficiently while providing general administrative support to keep our day-to-day operations running smoothly.

This role reports to the Sales Manager and is based at our Head Office in Perth.

What You'll Be Doing

As the first point of contact for customers, you’ll help ensure enquiries and bookings are handled smoothly and professionally.

Your responsibilities will include:





- Answering customer enquiries via phone and email

- Listening to customer needs and directing them to the right service or team member

- Scheduling and coordinating customer bookings using our cloud-based systems

- Recording and updating customer information accurately

- Working with internal teams to resolve enquiries and deliver great outcomes

- Supporting the Sales and Operations teams with administrative tasks

- Maintaining documentation such as tree purchase agreements and registers

- Assisting with general office coordination (mail, uniforms, supplies, PPE etc.)

- Providing light financial admin support (documentation coordination only)

- Participating in team meetings and contributing to continuous improvement

- Learning about Arbor Centre’s services and developing knowledge of arboriculture

No prior tree industry experience is required — we’ll teach you everything you need to know.

What We're Looking For

We’re looking for someone who enjoys working with people and takes pride in delivering excellent service.

You will ideally bring:

- Previous customer service or contact centre experience

- A friendly, professional phone manner





- Strong communication skills (written and verbal)

- Great organisation and problem-solving skills

- Confidence using Microsoft 365 (Outlook, Word, Excel)

- The ability to work well in a fast-paced environment

- A team-oriented mindset with the ability to work independently

- Strong attention to detail and time management

- A valid driver’s licence

Most importantly, we’re looking for someone who is positive, proactive and enjoys being part of a team.

Why Join Arbor Centre?

At Arbor Centre, we believe great people create great businesses and a positive workplace culture matters.

When you join our team, you’ll enjoy:

? A supportive and cooperative workplace
? Training and development opportunities
? A paid day off to celebrate your birthday
? Regular social events including team BBQs and celebrations
? Internal recognition programs and team activities
? The opportunity to work with a respected and growing WA business

The Details

Salary: $60,000 – $70,000
Hours: Monday – Friday | 8:30am – 4:00pm
Location: Arbor Centre Head Office, Perth

Apply Now

Please send your resume and a short cover letter answering the following:

1. What customer management or job management software have you previously used?

2. Why are you interested in this role with Arbor Centre?

3. What are some of your hobbies or interests outside of work?

? ***@arborcentre.com.au

All applications will be treated confidentially.
Only shortlisted candidates will be contacted.

📌 Customer Service Coordinator (Wattle Grove)
🏢 Arbor Centre Group
📍 Wattle Grove