Customer Experience Representative (NSW) (Sydney)

Customer Experience Representative (NSW) (Sydney)

This is a Customer Experience Representative (NSW) role with BYD Australia & New Zealand based in Sydney, NSW, AU
== BYD Australia & New Zealand ==

Role Seniority - junior, mid level

More about the Customer Experience Representative (NSW) role at BYD Australia & New Zealand

Overview

Ready to make an impact in the automotive industry?

We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.

As a Customer Experience Representative, you'll be the first point of contact for our customers — responding to inquiries, resolving issues, and ensuring a smooth, positive experience at every interaction. Your role is key to building trust and loyalty with our clients while representing our brand with professionalism and care.

Key Responsibilities

Handle customer inquiries, complaints, feedback & suggestions, and commendations received via phone, online chat-box, website message box, emails, social media, owner’s APP, etc. with professionalism and efficiency. Create tickets and handle tickets assigned and ensure closed-loop processing until the case is closed. Carry out cross-function collaboration towards a solution. Provide responses on the platform, handle mediation, and ensure a closed-loop process in compliance with established procedures. Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction. Pay attention to customer needs and escalate their concerns to relevant departments for follow-up.



Ensure accurate documentation and tracking on all customer interactions. Safeguard customer information by maintaining confidentiality and ensure adherence to regulatory security standards.

Skills & Experience

More than 1 year experience in a similar role in the call center environment and/or in a customer-facing role within automotive, luxury retail, hospitality industries. Passionate about delivering exceptional customer service with ‘Customer -first and ‘Can Do’ attitude. Be a positive and proactive problem-solver. Strong learning ability, and communication skills. Strong sense of responsibility, excellent adaptability, able to work independently handling emergencies as well as a team player. Good time management and multi-tasking skills. Possess strong qualified ethics and strong organizational discipline. Previously holding a job in dealerships or in the automotive industry (e.g. receptionist, sales, call center agent) would be preferred. Full working rights with no visa restrictions. Intermediate computer skills in using MS Word, Excel, PowerPoint, Teams, SharePoint, and Outlook. Ability to build rapport over the phone and via online channels.

About Byd





BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

How To Apply

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the BYD Australia & New Zealand team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- Handling customer inquiries
- ️ Creating and managing tickets
- ❤️ Building customer relationships

Key Strengths

- Customer service experience
- Communication skills
- Problem-solving skills
- ⏰ Time management
- Computer skills
- Adaptability

A Final Note: This is a role with BYD Australia & New Zealand not with Hatch.

📌 Customer Experience Representative (NSW) (Sydney)
🏢 BYD AUSTRALIA AND NEW ZEALAND
📍 Sydney