This is a Investigator Desktop role with Allianz Australia based in Woolner, NT, AU
== Allianz Australia ==
Role Seniority - mid level
More about the Investigator Desktop role at Allianz Australia
INVESTIGATOR DESKTOP– CUSTOMER & OPERATIONS – AUSTRALIA WIDE
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About The Role
Conduct end to end investigations across various risks to support the detection and prevention of fraud and maintaining policy compliance. Analyse claim documentation, policy wording and supporting evidence with a view to making evidence-based claims decisions that balance customer fairness with organisational outcomes. Prepare clear, accurate and detailed investigation reports to support claim outcomes and dispute resolution. Liaise with internal and external stakeholders including claims, underwriting, legal and specialist experts. Contribute to fraud prevention initiatives and continuous improvement activities. Maintain adherence with all relevant legislation and National Investigation Unit (NIU) guidelines.
About You
Demonstrated capability in the management of complex inquiries in a General Insurance organisation.
Experience in investigation process including statement compilation and in court rules regarding admissibility of evidence. Knowledge of legal issues including of the justice system and basic liability. Able to work collaboratively in a team environment. Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions. Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making. Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools. Excellent verbal and written communication skills. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our advantages,
visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to
[email protected] for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Allianz Australia team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Conducting investigations
- Preparing reports
- Liaising with stakeholders
Key Strengths
- Analytical skills
- ️ Communication skills
- Collaboration
- ⚖️ Knowledge of legal issues
- Technical proficiency
- Emerging technologies
A Final Note: This is a role with Allianz Australia not with Hatch.
📌 Investigator Desktop (Woolner)
🏢 Allianz Australia
📍 Woolner