Customer Service Representative (Sydney)

Customer Service Representative (Sydney)

This is a Customer Service Representative role with Hitachi Construction Machinery Australia based in Sydney, NSW, AU
== Hitachi Construction Machinery Australia ==

Role Seniority - junior

More about the Customer Service Representative role at Hitachi Construction Machinery Australia

Location: Revesby

Roster: Tuesday to Saturday

Work Type: Permanent Full-Time

Work Flexibility: Hybrid roster available after completion of training

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

Are you eager to kick-start your career in customer service in a supportive, professional workplace? We are on the lookout for a driven and customer-focused individual to join our National Contact Centre team in Revesby as a Customer Service Representative.

If you’re motivated, reliable and enjoy helping others, we’ll teach you the rest. Full training will be provided to ensure your success in the position.

Key Responsibilities Include

Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience Assisting with online enquiries via our web portal Collaborate effectively with your team to meet daily goals and resolve customer queries Accurately record customer information and interactions in company databases

About You

Availability to work a Tuesday to Saturday roster Excellent written and verbal communication skills Strong computer literacy skills and willingness to learn new systems A proactive, helpful and positive attitude Ability to work effectively as part of a team in a rapid-paced environment Customer service experience would be an advantage but is not essential A desire to build a long-term career in a professional setting

Why work for Hitachi?





Competitive hourly rate + earn company biannual bonuses! Career: Permanent Full Time Position in a leading OEM with long term job security Employee Rewards: Exclusive staff discount on a range of goods and services through our Employee Rewards Program Career Progression: OEM training and opportunities for upskilling with access to the latest technologies Culture: Supportive mentors who value your input in finding new and improved ways to achieving success Paid Parental Leave Company Policy Health: Discounted Medibank health insurance policy + EAP to support our employees and their families Employee Referral Program: successfully refer a friend and earn cash!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hitachi Construction Machinery Australia team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- Answering inbound calls and email enquiries
- Assisting with online enquiries
- Collaborating with the team

Key Strengths

- ️ Excellent written and verbal communication skills
- Strong computer literacy skills
- Proactive, helpful and positive attitude
- Customer service experience

A Final Note: This is a role with Hitachi Construction Machinery Australia not with Hatch.

📌 Customer Service Representative (Sydney)
🏢 Hitachi Construction Machinery (Australia
📍 Sydney